Foundation & Awareness Suite: IT4IT™ Standard

  • Course Duration: 20+h
  • qualification: IT4IT

About this course

Introduction

Earn your IT4IT Foundation certification with the award-winning online training team at Good e-Learning!

The IT4IT Reference Architecture and IT Value Chain have helped organizations across the world to optimize their IT operations. Treating IT as a business in itself, IT4IT utilizes a number of tools and best practices to drive improvement and integration in essential IT value streams. It can even incorporate leading frameworks, including ITIL, TOGAF, and DevOps. This course will give you an excellent introduction to IT4IT and what it can do, before preparing you to sit and pass the official IT4IT Foundation exam. Kickstart your IT4IT training today!

Who is this course aimed at?
  • Organizations wishing to adopt IT4IT’s best practices
  • Learners seeking a clear introduction to IT4IT before pursuing official IT4IT certification
  • Anyone looking to pass the IT4IT Foundation exam on their first attempt
  • IT4IT practitioners seeking to verify their knowledge of and ability to apply the reference architecture
  • Businesses with staff who are largely unfamiliar with IT4IT and require more of an introduction before studying the reference architecture
What will you learn by taking this course?
  • The key demands & drivers for changing IT functions (to become a service broker & integrator), and hence the importance of IT4IT
  • The positioning of the IT4IT standard compared to others (such as ITIL), as well as how IT4IT is complementary to them
  • The four Value Streams: The Strategy to Portfolio Value Stream, The Requirement to Deploy Value Stream, The Request to Fulfill Value Stream, and The Detect to Correct Value Stream
  • The basic concepts of the IT4IT Reference Architecture and the IT Value Chain
  • Everything needed to pass the official IT4IT Foundation exam, become a certified IT4IT practitioner and earn a globally recognized qualification
Why should you take this course?
  • IT4IT is a leading reference architecture utilized by successful businesses all over the world
  • Good e-Learning is an award-winning online training provider
  • The course is designed to teach students everything they need to pass the IT4IT Foundation exam on their first attempt
  • Tutors are available throughout the course to answer questions, and Good e-Learning also offers expert tutor and technical support
  • The course suite features a variety of online training assets, including interactive slides and instructor-led videos. Each of these was designed with help from highly experienced IT4IT practitioners
  • Students receive 6 months of access, a FREE exam voucher, and a FREE resit with Exam Pledge (T&Cs apply)
  • IT4IT Foundation is fully accredited by The Open Group
Benefits for Individuals

IT4IT™ Foundation

  • On completion of the IT4IT Foundation Certification course, individuals will:
  • Be able to explain the core concepts of both the IT Value Chain and the IT4IT Reference Architecture
  • Have a good understanding of the terminology supporting the IT4IT Reference Architecture
  • Be able to demonstrate a good understanding of the IT4IT certification program and the four associated Value Streams
  • Feel prepared with all the essential knowledge to complete the IT4IT Foundation Certification exam

IT4IT™ Awareness

Professionals who take this training course will learn how to:

  • Describe the need for IT4IT in the context of a changing IT environment
  • Understand the basic concepts of the IT4IT Reference Architecture and the IT Value Chain
  • Identify the benefits of the IT4IT standard for modern businesses
  • Demonstrate a good understanding of the four Value Streams and the structure of the IT4IT certification program

Whilst there is no formal assessment as part of this IT4IT training course, we still realize that retaining knowledge is all about being able to repeat and apply skills. For this reason, we provide quizzes throughout the course to help students test their understanding.

Benefits for Organizations

IT4IT™ Foundation

Deploying the IT4IT approach to managing business-related IT functions means that your organization will have full visibility of services end-to-end. Employees completing the course will enable your organization to:

  • Achieve greater efficiency within your IT operating model, through best practice frameworks
  • Reduce the costs associated with essential IT functions
  • Better communicate future IT service requirements
  • See improvements in Enterprise Architecture, project management and change management

IT4IT™ Awareness

The IT4IT standard offers a holistic approach to IT, encompassing all business-related IT functions.

The IT4IT Reference Architecture provides organizations with full visibility across the IT Value Chain.

Training your employees with this course will develop their awareness of the IT4IT standard.

It will provide insights into the benefits of adopting the IT4IT framework for businesses, and enable them to follow a solid prescriptive reference architecture.

This, in turn, will help them to address the common challenges faced by IT managers in the age of digital disruption.

Course Outline
IT4IT™ Foundation
Module 1: IT4IT Overview

The purpose of this Learning Unit is to help the Candidate understand the IT4IT Reference Architecture at an overview level.

The candidate must be able to:

  • Explain what The Open Group IT4IT Reference Architecture is and what approach it uses
  • Identify the intended use of IT4IT Reference Architecture for organizations
  • Identify the intended use of the IT4IT Reference Architecture for suppliers of IT management products and services
  • List the guiding principles that the IT4IT Framework adheres to
  • Demonstrate understanding of the IT Value Chain
  • Briefly describe the difference between the primary activities and supporting activities in the IT Value Chain
  • List the primary activities of the IT Value Chain
  • the supporting activities of the IT Value Chain
  • Explain the difference between value chain and value stream
  • Briefly describe how the IT value chain supports the IT service life-cycle
  • Briefly describe how the four value streams manage the full service life-cycle
Module 2: Definitions (understand key terminology)

The purpose of this Learning Unit is to help the Candidate understand the key terminology of the IT4IT Reference Architecture standard.

The Candidate must be able to understand and explain the following definitions:

  • Service Lifecycle Data Object (Data Object)
  • IT Value Chain
  • Value Chain
  • Value Stream
  • Functional Component
  • Service Model Backbone Data Object
  • Relationship
  • System of Record
Module 3: Basic Concepts (Value Streams & Reference Architecture)

The purpose of this Learning Unit is to help the Candidate understand the Basic Concepts of IT4IT Value Streams and the IT4IT Reference Architecture.

The candidate must be able to:

  • Briefly describe an overview of the Strategy to Portfolio (S2P) value stream
  • Briefly describe an overview of the Requirement to Deploy (R2D) value stream
  • Briefly describe an overview of the Request to Fulfill (R2F) value stream
  • Briefly describe an overview of the Detect to Correct (D2C) value stream
  • Understand functional components and data objects and their relationship
  • Understand the scope of S2P
  • List S2P value propositions
  • List S2P typical activities
  • Understand the scope of R2D
  • List R2D value propositions
  • List R2D typical activities
  • Understand the scope of R2F
  • List R2F value propositions
  • List R2F typical activities
  • Understand the scope of D2C
  • List D2C value propositions
  • List D2C typical activities
  • Explain the concept of the four pillars “anchoring” the IT Value Chain – the Service Model, the Information Model, the Functional Model, and the Integration Model
  • Understand the IT4IT service model
  • Understand the IT4IT Information Model
  • Understand service lifecycle data objects
  • Understand the difference between key and auxiliary data objects
  • Understand the IT4IT Functional Model
  • Explain functional components and how they relate to IT capability
  • Understand difference between Primary Functional Components and Secondary Functional Components
  • Explain interactions between Functional Components and Data Objects
Module 4: IT4IT Core (the Reference Architecture at high level)

The purpose of this Learning Unit is to help the Candidate understand the IT4IT Reference Architecture at a high level.

The candidate must be able to:

  • List the five levels of IT4IT abstractions and identify which are vendor-agnostic and which are vendor-specific
  • Explain why an informal notation was chosen for Levels 1 and 2
  • List the five core concepts introduced at Reference Architecture Level 
  • Explain the Level 1 class model
  • Explain the objective of the IT4IT Reference Architecture as it relates to Level 1
  • Explain how the IT4IT Reference Architecture uses the value stream concept
  • List the three things a functional component must have
  • Identify the OMG definition that is aligned contextually with the service life-cycle data object (artifact)
  • Identify the constituent parts of the system of record fabric for IT management
  • Understand the Level 1 Reference Architecture diagram
  • List the four additional concepts introduced at Reference Architecture Level 2
  • Explain the Level 2 class model
  • Understand the Level 2 Reference Architecture diagram
  • Identify the primary method for communicating the IT4IT Reference Architecture specification at Level 3
  • List the additional concepts introduced at Reference Architecture Level 3
  • Understand the Level 3 Reference Architecture Diagram Notation
  • Explain who owns and controls Levels 4 and 5 of the Reference Architecture
  • Explain what kind of content might be included in Level 4
  • Explain what kind of content might be included in Level 5
Module 5: The Strategy to Portfolio Value Stream

The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components of the Strategy to Portfolio value stream.

The candidate must be able to:

  • Describe the objectives of the Strategy to Portfolio (S2P) value stream
  • Explain the benefits of implementing S2P value stream for the business
  • List the KPIs
  • Explain the purpose and use of the Enterprise Architecture functional component
  • Explain the purpose and use of the Policy functional component
  • Explain the purpose and use of the Proposal functional component
  • Explain the purpose and use of the Portfolio Demand functional component
  • Explain the purpose and use of the Service Portfolio functional component
  • Explain the purpose and use of the IT Investment Portfolio auxiliary functional component
Module 6: The Requirement to Deploy Value Stream

The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components of the Requirement to Deploy value stream.

The candidate must be able to:

  • Describe the goals and key objectives of the Request to Deploy (R2D) value stream
  • Explain the benefits of implementing R2D value stream for the business
  • List the KPIs
  • Explain the purpose and use of the Project functional component
  • Explain the purpose and use of the Requirement functional component
  • Explain the purpose and use of the Service Design functional component
  • Explain the purpose and use of the Source Control functional component
  • Explain the purpose and use of the Build functional component
  • Explain the purpose and use of the Build Package functional component
  • Explain the purpose and use of the Release Composition functional component
  • Explain the purpose and use of the Test functional component
  • Explain the purpose and use of the Defect functional component
Module 7: The Request to Fulfill Value Stream

The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components of the Request to Fulfill value stream.

The candidate must be able to:

  • Describe the objectives of the Request to Fulfill (R2F) value stream
  • Explain the benefits of implementing R2F value stream for the business
  • List the KPIs
  • Understand the primary and secondary functional components of the R2F value stream
  • Explain the purpose and use of the Engagement Experience Portal component
  • Explain the purpose and use of the Offer Consumption functional component
  • Explain the purpose and use of the Offer Management functional component
  • Explain the purpose and use of the Catalog Composition functional component
  • Explain the purpose and use of the Request Rationalization functional component
  • Explain the purpose and use of the Fulfillment Execution functional component
  • Explain the purpose and use of the Usage functional component
  • Explain the purpose and use of the Charge-back/Show-back functional component
  • Explain the purpose and use of the Knowledge & Collaboration supporting function
Module 8: The Detect to Correct Value Stream

The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components model of the Detect to Correct value stream.

The candidate must be able to:

  • Describe the objectives of the Detect to Correct (D2C) value stream
  • Explain the benefits of implementing D2C value stream for the business
  • List the KPIs
  • Explain the interactions with other value streams
  • Explain the purpose and use of the Service Monitoring functional component
  • Explain the purpose and use of the Event functional component
  • Explain the purpose and use of the Incident functional component
  • Explain the purpose and use of the Problem Control functional component
  • Explain the purpose and use of the Change Control functional component
  • Explain the purpose and use of the Configuration Management functional component
  • Explain the purpose and use of the Diagnostic & Remediation functional component
  • Explain the purpose and use of the Service Level functional component
  • List other IT operations capabilities not part of the D2C value stream
Module 9: The IT4IT Certification Program

The purpose of this Learning Unit is to help the Candidate understand the IT4IT Certification Program.

The candidate must be able to:

  • Explain the IT4IT Certification Program, and distinguish between the levels of certification.
IT4IT™ Awareness
Module 1: What’s the Story?

Module One sets the scene by describing an unfolding age of digital disruption (DX), and goes on to sketch the current challenges faced by today’s IT management. The second half of the module then introduces the IT4IT standard and positions it as a response.

  • 1.1. Welcome
  • 1.2. Today’s landscape
  • 1.3. What is IT management and the IT4IT standard?
  • 1.4. IT management challenges
  • 1.5.An introduction to the IT4IT Reference Architecture
  • 1.6. Why use the IT4IT Reference Architecture?
  • 1.7. Relationship with ITIL and other best practices and frameworks
Module 2: The IT4IT Standard in Detail

Module Two goes into the IT4IT standard in much more detail. Starting with an in-depth study of the IT Value Chain, the module looks closely at each of the IT Value Streams in turn, before turning its attention to the IT4IT Reference Architecture.

  • 2.1. The IT Value Chain
  • 2.2. The IT Value Streams
  • 2.3. Strategy to portfolio (S2P) in detail
  • 2.4. Requirement to deploy (R2D) in detail
  • 2.5. Request to fulfill (R2F) in detail
  • 2.6. Detect to correct (D2C) in detail
  • 2.7. The IT4IT Reference Architecture in detail
Module 3: The Benefits of Using the IT4IT Standard

This third module describes in detail the value and benefits that the IT4IT standard brings to the IT organization and its business, in particular the benefits that can be achieved by implementing the IT4IT Value Streams and the IT4IT Reference Architecture.

  • 3.1. The benefits of using the IT4IT standard
  • 3.2. The benefits of each IT Value Stream
  • 3.3. S2P: the benefits
  • 3.4. R2D: the benefits
  • 3.5. R2F: the benefits
  • 3.6. D2C: the benefits
  • 3.7. The supporting activities: the benefits
Module 4: The IT4IT Benefits per Stakeholder

This, the final module, provides a brief overview of the benefits grouped by stakeholder. The benefits of having an IT4IT standard can relate to the different groups taking part. The specific benefits are identified per involved party.

  • 4.1. Benefits per stakeholder
  • 4.2. The business user
  • 4.3. The IT organization
  • 4.4. The IT4IT organization
  • 4.5. The IT service provider
  • 4.6. The IT management software vendor

Assessment 

Pearson Vue is an authorized exam provider for TOGAF, IT4IT and ArchiMate certifications, hosting examinations worldwide through a network of test centers.

As well as This course comes with a FREE exam voucher, and is eligible for exam pledge (a free resit on us!) – That’s how confident we are that you’ll pass first time!

When you are ready to use your free exam voucher, simply contact support@goodelearning.com. Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

IT4IT™ Foundation

  • This is a multiple choice exam consisting of 40 questions
  • There is a time limit of 60 minutes to complete the exam
  • The exam is closed book – you cannot make use of any resources or materials during the exam
  • The pass mark for the exam is 65%: you must score at least 26 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 90 minutes

What do you get?

  • Fully accredited (IT4IT Foundation)
  • Exam voucher included
  • Free resit (T&Cs apply)
  • Course duration: 20+ hours
  • Access period: 6 months
  • Tutor support
  • Quizzes & practice exams
  • Mobile compatible:

FAQs

What is IT4IT?

IT4IT is a reference architecture built for managing the business of IT and supporting digital business. It is designed as an ‘umbrella framework’ which can incorporate various systems, tools, and methodologies.

How does IT4IT work?

IT4IT utilizes a value stream-based approach to support digital businesses. Utilizing a formal IT operating model, it looks holistically at the ‘IT Value Chain’ for defining, sourcing, consuming, and managing IT services.

In essence, it works much like industrial value chain assembly lines – only with IT!

What is The Open Group?

The Open Group is the business consortium behind IT4IT, as well as other corporate frameworks such as TOGAF and ArchiMate.

How can IT4IT benefit businesses?

IT4IT is a modern reference architecture that treats IT as a business in itself. It provides users with a holistic perspective of all processes, tools, and flows in their IT setup, simplifying it and making it easier to align with business goals.

This can also make it much easier to improve IT services, refine IT elements, and improve collaboration between departments. IT4IT can even make it easier to incorporate freelancers into an organization.

What do I need to know about the IT4IT exams?

The IT4IT Foundation exam is closed book and consists of 40 questions. There are 60 minutes to complete the exam (90 in countries where English is a second language) and the pass mark is 65%.

What is the value of IT4IT training?

Being a successful IT4IT practitioner can be highly beneficial for career IT managers, especially those who work with other frameworks such as DevOps and ITIL 4. Certified and experienced users often move on to roles with greater responsibilities and much higher pay.

What is the importance of digital and IT transformation?

Digital and IT transformation is all about leveraging technology to create value. This can include automating core functions, updating key services, or simply increasing internal efficiency. Businesses which are unable to adapt in this way often fall behind in the current digital age.

What other frameworks can complement IT4IT?

IT4IT is compatible with a number of other methodologies and frameworks, including ITIL 4 and DevOps.

What you will learn

Introduction to IT4IT™:

  • Gain an overview of the IT4IT™ standard, including its purpose, scope, and objectives. Understand its significance in the context of modern IT management practices and its alignment with industry standards and frameworks.

Core Concepts of IT4IT™:

  • Learn about the fundamental concepts and components of the IT4IT™ standard, such as the IT Value Chain, IT4IT™ Reference Architecture, and key value streams. Understand how these elements work together to optimize IT operations and service delivery.

IT Value Chain:

  • Explore the IT Value Chain, which represents the end-to-end lifecycle of IT services, spanning from strategy to operations. Understand the four core value streams within the IT Value Chain and their roles in delivering value to the business.

IT4IT™ Reference Architecture:

  • Gain insights into the IT4IT™ Reference Architecture, which provides a structured framework for organizing and managing IT activities. Learn about its different layers, components, and relationships, and how it can be tailored to meet organizational needs.

Benefits of IT4IT™ Adoption:

  • Understand the benefits that organizations can derive from adopting the IT4IT™ standard. Explore how IT4IT™ enables greater efficiency, agility, and alignment with business objectives, ultimately leading to improved IT service delivery and customer satisfaction.

IT4IT™ Certification:

  • Learn about the IT4IT™ certification program and the different levels of certification available. Understand the requirements for achieving certification and the value it brings to individuals and organizations in validating their knowledge and expertise in IT4IT™.

Case Studies and Best Practices:

  • Explore real-world case studies and examples of organizations that have successfully implemented IT4IT™. Learn from best practices and lessons learned in IT4IT™ adoption, gaining practical insights into how to apply IT4IT™ principles in different contexts.

Alignment with Industry Standards:

  • Understand how IT4IT™ aligns with other industry standards and frameworks, such as ITIL®, COBIT®, and TOGAF®. Explore how IT4IT™ can complement existing practices and methodologies to create a more integrated and holistic approach to IT management.

Overall, the “IT4IT™ Standard Foundation & Awareness Suite” equips participants with the knowledge and awareness needed to understand, implement, and leverage the IT4IT™ standard effectively within their organizations. It provides a solid foundation in IT4IT™ principles and practices, enabling participants to drive improvements in IT service delivery and business outcomes.

Benefits of this course

Comprehensive Understanding:

  • Participants gain a comprehensive understanding of the IT4IT™ standard, including its key concepts, principles, and components. This knowledge equips them with a solid foundation to effectively implement IT4IT™ within their organizations.

Improved IT Management Practices:

  • By learning about the IT4IT™ standard, participants can improve their IT management practices and align them with industry best practices. They gain insights into optimizing IT operations, improving service delivery, and driving business value.

Enhanced Efficiency and Agility:

  • Implementing IT4IT™ can lead to greater efficiency and agility in IT operations. Participants learn how to streamline processes, reduce complexity, and respond more effectively to changing business requirements.

Alignment with Business Objectives:

  • IT4IT™ helps align IT activities with business objectives, ensuring that IT investments contribute to organizational goals and priorities. Participants learn how to map IT activities to business outcomes and demonstrate the value of IT to the business.

Certification Opportunities:

  • The course provides a foundation for participants to pursue IT4IT™ certification, validating their knowledge and expertise in the standard. Certification enhances their professional credentials and opens up career advancement opportunities in IT management.

Practical Insights and Best Practices:

  • Participants gain practical insights and best practices from real-world case studies and examples of successful IT4IT™ implementations. This enables them to learn from the experiences of others and apply proven strategies in their own organizations.

Integration with Existing Frameworks:

  • IT4IT™ can be integrated with existing frameworks and methodologies, such as ITIL®, COBIT®, and TOGAF®. Participants learn how to leverage IT4IT™ alongside other frameworks to create a more integrated and holistic approach to IT management.

Continuous Improvement:

  • IT4IT™ emphasizes continuous improvement and optimization of IT processes. Participants learn how to assess and refine their IT management practices over time, ensuring ongoing alignment with organizational goals and industry best practices.

Competitive Advantage:

  • Organizations that successfully implement IT4IT™ gain a competitive advantage by improving IT efficiency, agility, and alignment with business objectives. Participants learn how to leverage IT4IT™ to drive innovation and differentiation in their organizations.

Overall, the “IT4IT™ Standard Foundation & Awareness Suite” provides participants with the knowledge, skills, and insights needed to effectively implement and leverage the IT4IT™ standard within their organizations, leading to improved IT management practices and business outcomes.

£549.00

Benefits Obtained :

  • Online Course
  • Training Evaluation Test
  • Completion Certification