IT4IT™ Foundation

  • Course Duration: 15+h
  • qualification: IT4IT

About this course

Introduction

If you want to boost your IT expertise and add business value to your organization, then IT4IT certification is essential.

Our IT4IT Foundation Certification course has been designed to provide an engaging and interactive experience. Professionals will be fully prepared to succeed in the IT4IT Foundation examination.

On completing the course, learners will be able to demonstrate their industry knowledge with a highly-regarded and globally-recognized qualification.

The course is ideal for enterprise architects, IT developers, IT engineers, IT operations executives and business leaders.

Anyone with a keen interest in the efficient functioning of IT within an organization will benefit from IT4IT training!

Who is this course aimed at?
  • Organizations seeking to improve the speed, efficiency, and overall value of their IT operations
  • It managers who need to incorporate a wide variety of tools, processes, frameworks, and more into their IT infrastructures
  • IT staff who require a clear understanding of the IT4IT Reference Architecture
  • Anyone looking to pass the IT4IT Foundation examination
What will you learn by taking this course?
  • The basic concepts of the IT4IT Reference Architecture and the IT Value Chain
  • The concepts of the IT4IT Core
  • The key terminology of the IT4IT Reference Architecture
  • The four Value Streams: The Strategy to Portfolio Value Stream, The Requirement to Deploy Value Stream, The Request to Fulfill Value Stream, and The Detect to Correct Value Stream
  • The structure of the IT4IT Certification program
  • Everything needed to pass the official IT4IT Foundation certification exam
Why should you take this course?
  • IT4IT is a globally recognized reference architecture for managing the business of IT
  • Our IT4IT course features a practice exam simulator, regular knowledge checks, instructor-led videos, and 24/7 tutor support to help students prepare for the IT4IT Foundation exam
  • This course was created with help from highly experienced and fully qualified subject matter experts
  • IT4IT is compatible with other popular frameworks and methodologies, such as DevOps and ITIL 4
  • This online training course comes with a FREE exam voucher, as well as a FREE resit with Exam Pledge
  • The course is fully accredited by The Open Group
Benefits for Individuals

IT4IT™ Foundation

  • On completion of the IT4IT Foundation Certification course, individuals will:
  • Be able to explain the core concepts of both the IT Value Chain and the IT4IT Reference Architecture
  • Have a good understanding of the terminology supporting the IT4IT Reference Architecture
  • Be able to demonstrate a good understanding of the IT4IT certification program and the four associated Value Streams
  • Feel prepared with all the essential knowledge to complete the IT4IT Foundation Certification exam
Benefits for Organizations

IT4IT™ Foundation

Deploying the IT4IT approach to managing business-related IT functions means that your organization will have full visibility of services end-to-end. Employees completing the course will enable your organization to:

  • Achieve greater efficiency within your IT operating model, through best practice frameworks
  • Reduce the costs associated with essential IT functions
  • Better communicate future IT service requirements
  • See improvements in Enterprise Architecture, project management and change management
Course Outline
IT4IT™ Foundation
Module 1: IT4IT Overview

The purpose of this Learning Unit is to help the Candidate understand the IT4IT Reference Architecture at an overview level.

The candidate must be able to:

  • Explain what The Open Group IT4IT Reference Architecture is and what approach it uses
  • Identify the intended use of IT4IT Reference Architecture for organizations
  • Identify the intended use of the IT4IT Reference Architecture for suppliers of IT management products and services
  • List the guiding principles that the IT4IT Framework adheres to
  • Demonstrate understanding of the IT Value Chain
  • Briefly describe the difference between the primary activities and supporting activities in the IT Value Chain
  • List the primary activities of the IT Value Chain
  • the supporting activities of the IT Value Chain
  • Explain the difference between value chain and value stream
  • Briefly describe how the IT value chain supports the IT service life-cycle
  • Briefly describe how the four value streams manage the full service life-cycle
Module 2: Definitions (understand key terminology)

The purpose of this Learning Unit is to help the Candidate understand the key terminology of the IT4IT Reference Architecture standard.

The Candidate must be able to understand and explain the following definitions:

  • Service Lifecycle Data Object (Data Object)
  • IT Value Chain
  • Value Chain
  • Value Stream
  • Functional Component
  • Service Model Backbone Data Object
  • Relationship
  • System of Record
Module 3: Basic Concepts (Value Streams & Reference Architecture)

The purpose of this Learning Unit is to help the Candidate understand the Basic Concepts of IT4IT Value Streams and the IT4IT Reference Architecture.

The candidate must be able to:

  • Briefly describe an overview of the Strategy to Portfolio (S2P) value stream
  • Briefly describe an overview of the Requirement to Deploy (R2D) value stream
  • Briefly describe an overview of the Request to Fulfill (R2F) value stream
  • Briefly describe an overview of the Detect to Correct (D2C) value stream
  • Understand functional components and data objects and their relationship
  • Understand the scope of S2P
  • List S2P value propositions
  • List S2P typical activities
  • Understand the scope of R2D
  • List R2D value propositions
  • List R2D typical activities
  • Understand the scope of R2F
  • List R2F value propositions
  • List R2F typical activities
  • Understand the scope of D2C
  • List D2C value propositions
  • List D2C typical activities
  • Explain the concept of the four pillars “anchoring” the IT Value Chain – the Service Model, the Information Model, the Functional Model, and the Integration Model
  • Understand the IT4IT service model
  • Understand the IT4IT Information Model
  • Understand service lifecycle data objects
  • Understand the difference between key and auxiliary data objects
  • Understand the IT4IT Functional Model
  • Explain functional components and how they relate to IT capability
  • Understand difference between Primary Functional Components and Secondary Functional Components
  • Explain interactions between Functional Components and Data Objects
Module 4: IT4IT Core (the Reference Architecture at high level)

The purpose of this Learning Unit is to help the Candidate understand the IT4IT Reference Architecture at a high level.

The candidate must be able to:

  • List the five levels of IT4IT abstractions and identify which are vendor-agnostic and which are vendor-specific
  • Explain why an informal notation was chosen for Levels 1 and 2
  • List the five core concepts introduced at Reference Architecture Level 
  • Explain the Level 1 class model
  • Explain the objective of the IT4IT Reference Architecture as it relates to Level 1
  • Explain how the IT4IT Reference Architecture uses the value stream concept
  • List the three things a functional component must have
  • Identify the OMG definition that is aligned contextually with the service life-cycle data object (artifact)
  • Identify the constituent parts of the system of record fabric for IT management
  • Understand the Level 1 Reference Architecture diagram
  • List the four additional concepts introduced at Reference Architecture Level 2
  • Explain the Level 2 class model
  • Understand the Level 2 Reference Architecture diagram
  • Identify the primary method for communicating the IT4IT Reference Architecture specification at Level 3
  • List the additional concepts introduced at Reference Architecture Level 3
  • Understand the Level 3 Reference Architecture Diagram Notation
  • Explain who owns and controls Levels 4 and 5 of the Reference Architecture
  • Explain what kind of content might be included in Level 4
  • Explain what kind of content might be included in Level 5
Module 5: The Strategy to Portfolio Value Stream

The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components of the Strategy to Portfolio value stream.

The candidate must be able to:

  • Describe the objectives of the Strategy to Portfolio (S2P) value stream
  • Explain the benefits of implementing S2P value stream for the business
  • List the KPIs
  • Explain the purpose and use of the Enterprise Architecture functional component
  • Explain the purpose and use of the Policy functional component
  • Explain the purpose and use of the Proposal functional component
  • Explain the purpose and use of the Portfolio Demand functional component
  • Explain the purpose and use of the Service Portfolio functional component
  • Explain the purpose and use of the IT Investment Portfolio auxiliary functional component
Module 6: The Requirement to Deploy Value Stream

The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components of the Requirement to Deploy value stream.

The candidate must be able to:

  • Describe the goals and key objectives of the Request to Deploy (R2D) value stream
  • Explain the benefits of implementing R2D value stream for the business
  • List the KPIs
  • Explain the purpose and use of the Project functional component
  • Explain the purpose and use of the Requirement functional component
  • Explain the purpose and use of the Service Design functional component
  • Explain the purpose and use of the Source Control functional component
  • Explain the purpose and use of the Build functional component
  • Explain the purpose and use of the Build Package functional component
  • Explain the purpose and use of the Release Composition functional component
  • Explain the purpose and use of the Test functional component
  • Explain the purpose and use of the Defect functional component
Module 7: The Request to Fulfill Value Stream

The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components of the Request to Fulfill value stream.

The candidate must be able to:

  • Describe the objectives of the Request to Fulfill (R2F) value stream
  • Explain the benefits of implementing R2F value stream for the business
  • List the KPIs
  • Understand the primary and secondary functional components of the R2F value stream
  • Explain the purpose and use of the Engagement Experience Portal component
  • Explain the purpose and use of the Offer Consumption functional component
  • Explain the purpose and use of the Offer Management functional component
  • Explain the purpose and use of the Catalog Composition functional component
  • Explain the purpose and use of the Request Rationalization functional component
  • Explain the purpose and use of the Fulfillment Execution functional component
  • Explain the purpose and use of the Usage functional component
  • Explain the purpose and use of the Charge-back/Show-back functional component
  • Explain the purpose and use of the Knowledge & Collaboration supporting function
Module 8: The Detect to Correct Value Stream

The purpose of this Learning Unit is to help the Candidate understand the objectives and functional components model of the Detect to Correct value stream.

The candidate must be able to:

  • Describe the objectives of the Detect to Correct (D2C) value stream
  • Explain the benefits of implementing D2C value stream for the business
  • List the KPIs
  • Explain the interactions with other value streams
  • Explain the purpose and use of the Service Monitoring functional component
  • Explain the purpose and use of the Event functional component
  • Explain the purpose and use of the Incident functional component
  • Explain the purpose and use of the Problem Control functional component
  • Explain the purpose and use of the Change Control functional component
  • Explain the purpose and use of the Configuration Management functional component
  • Explain the purpose and use of the Diagnostic & Remediation functional component
  • Explain the purpose and use of the Service Level functional component
  • List other IT operations capabilities not part of the D2C value stream
Module 9: The IT4IT Certification Program

The purpose of this Learning Unit is to help the Candidate understand the IT4IT Certification Program.

The candidate must be able to:

  • Explain the IT4IT Certification Program, and distinguish between the levels of certification.

Assessment 

This course includes an exam voucher for the IT4IT Part 1 examination. The exam must be taken at a Pearson Vue center. Pearson Vue is an authorized exam provider for The Open Group.

  • Multiple-choice
  • 40 questions
  • 60 minutes (additional time will be available if English is not your first language)
  • Pass mark is 65% or 26/40
  • Closed-book

What do you get?

  • 6 months’ access from the date of purchase to complete your training
  • 15+ hours of online training content
  • Free exam voucher
  • Accessible through multiple devices
  • Offline player for studying on the move
  • Tutor support

FAQs

What is IT4IT?

IT4IT is a reference architecture for managing the business of IT. It is based on the ‘Value Chain’ concept that revolutionized the manufacturing industry.

Who owns IT4IT? IT4IT is owned and developed by the members of The Open Group, a body consisting of many of the world’s Fortune 1000 companies as well as several major IT vendors.

Is this course accredited?

Yes, the IT4IT online training course has been accredited by The Open Group.

What are the prerequisites for this course?

There are no formal prerequisites for this course.

What is the duration of this course?

This course provides 15+ hours’ worth of training materials. This includes all the learning modules, module-level assessments, revision modules, practice exams and additional reference materials that you will need to help you with your exam preparation.

How long can users access this course?

Learners receive 6 months of access from the purchase date of the course.

How long is the exam voucher valid for?

The exam vouchers are valid for 12 months.

How can the exam be taken? Pearson Vue is an authorized provider for IT4IT examinations. Once you complete the course, contact our support team and request your exam voucher. This can be used to book and take the exam at any Pearson Vue test center within a period of 12 months.

Does the course include a manual?

The course does not require a manual.

What you will learn

Introduction to IT4IT™:

  • Gain an overview of the IT4IT™ standard, including its purpose, scope, and objectives. Understand its significance in the context of modern IT management practices and its alignment with industry standards and frameworks.

Core Concepts of IT4IT™:

  • Learn about the fundamental concepts and components of the IT4IT™ standard, such as the IT Value Chain, IT4IT™ Reference Architecture, and key value streams. Understand how these elements work together to optimize IT operations and service delivery.

IT Value Chain:

  • Explore the IT Value Chain, which represents the end-to-end lifecycle of IT services, spanning from strategy to operations. Understand the four core value streams within the IT Value Chain and their roles in delivering value to the business.

IT4IT™ Reference Architecture:

  • Gain insights into the IT4IT™ Reference Architecture, which provides a structured framework for organizing and managing IT activities. Learn about its different layers, components, and relationships, and how it can be tailored to meet organizational needs.

Benefits of IT4IT™ Adoption:

  • Understand the benefits that organizations can derive from adopting the IT4IT™ standard. Explore how IT4IT™ enables greater efficiency, agility, and alignment with business objectives, ultimately leading to improved IT service delivery and customer satisfaction.

IT4IT™ Certification:

  • Learn about the IT4IT™ certification program and the different levels of certification available. Understand the requirements for achieving certification and the value it brings to individuals and organizations in validating their knowledge and expertise in IT4IT™.

Case Studies and Best Practices:

  • Explore real-world case studies and examples of organizations that have successfully implemented IT4IT™. Learn from best practices and lessons learned in IT4IT™ adoption, gaining practical insights into how to apply IT4IT™ principles in different contexts.

Alignment with Industry Standards:

  • Understand how IT4IT™ aligns with other industry standards and frameworks, such as ITIL®, COBIT®, and TOGAF®. Explore how IT4IT™ can complement existing practices and methodologies to create a more integrated and holistic approach to IT management.

Overall, the “IT4IT™ Standard Foundation & Awareness Suite” equips participants with the knowledge and awareness needed to understand, implement, and leverage the IT4IT™ standard effectively within their organizations. It provides a solid foundation in IT4IT™ principles and practices, enabling participants to drive improvements in IT service delivery and business outcomes.

Benefits of this course

Comprehensive Understanding:

  • Participants gain a comprehensive understanding of the IT4IT™ standard, including its key concepts, principles, and components. This knowledge equips them with a solid foundation to effectively implement IT4IT™ within their organizations.

Improved IT Management Practices:

  • By learning about the IT4IT™ standard, participants can improve their IT management practices and align them with industry best practices. They gain insights into optimizing IT operations, improving service delivery, and driving business value.

Enhanced Efficiency and Agility:

  • Implementing IT4IT™ can lead to greater efficiency and agility in IT operations. Participants learn how to streamline processes, reduce complexity, and respond more effectively to changing business requirements.

Alignment with Business Objectives:

  • IT4IT™ helps align IT activities with business objectives, ensuring that IT investments contribute to organizational goals and priorities. Participants learn how to map IT activities to business outcomes and demonstrate the value of IT to the business.

Certification Opportunities:

  • The course provides a foundation for participants to pursue IT4IT™ certification, validating their knowledge and expertise in the standard. Certification enhances their professional credentials and opens up career advancement opportunities in IT management.

Practical Insights and Best Practices:

  • Participants gain practical insights and best practices from real-world case studies and examples of successful IT4IT™ implementations. This enables them to learn from the experiences of others and apply proven strategies in their own organizations.

Integration with Existing Frameworks:

  • IT4IT™ can be integrated with existing frameworks and methodologies, such as ITIL®, COBIT®, and TOGAF®. Participants learn how to leverage IT4IT™ alongside other frameworks to create a more integrated and holistic approach to IT management.

Continuous Improvement:

  • IT4IT™ emphasizes continuous improvement and optimization of IT processes. Participants learn how to assess and refine their IT management practices over time, ensuring ongoing alignment with organizational goals and industry best practices.

Competitive Advantage:

  • Organizations that successfully implement IT4IT™ gain a competitive advantage by improving IT efficiency, agility, and alignment with business objectives. Participants learn how to leverage IT4IT™ to drive innovation and differentiation in their organizations.

Overall, the “IT4IT™ Standard Foundation & Awareness Suite” provides participants with the knowledge, skills, and insights needed to effectively implement and leverage the IT4IT™ standard within their organizations, leading to improved IT management practices and business outcomes.

£469.00

Benefits Obtained :

  • Online Course
  • Training Evaluation Test
  • Completion Certification