Awareness: IT4IT™ Standard

About this course


If you or your business are considering utilizing IT4IT in the future, here is an excellent opportunity to get grounded in the basics of the world-class standard.

In fact, any IT professional – or those who work with IT teams – should know about the basics of IT4IT!

IT4IT is the only standard approach to managing the business of IT.

It provides a reference architecture, where before there was none.

Launched by The Open Group in 2015, The IT4IT framework is based on the ‘Value Chain’ concept that revolutionized the manufacturing industry.

This course provides professionals and businesses with a perfect introduction to the IT4IT standard, including its key concepts and benefits.

Though this course does not offer a formal qualification or accreditation, it is the perfect launch point for moving towards becoming certified with IT4IT Foundation.

Who is this course aimed at?
  • Organizations seeking an introduction to the benefits and best practices of IT4IT
  • Learners who want to understand more about IT4IT before studying for the IT4IT Foundation exam
  • Managers or employees planning to work as part of IT4IT-oriented teams
What will you learn by taking this course?
  • What problems the IT4IT Reference Architecture can resolve
  • The key demands and drivers for changing IT functions (to become a service broker and integrator), and hence the importance of IT4IT
  • The nature of the IT4IT standard, the IT4IT Value Streams, and the IT4IT Reference Architecture
  • The positioning of the IT4IT standard versus other standards (such as ITIL), and how IT4IT is complementary to them
Why should you take this course?
  • IT4IT is a widely used reference architecture for managing the business of IT
  • Even having an awareness of IT4IT can be highly beneficial for managers and employees working as part of IT4IT teams
  • Good e-Learning is an award-winning online training provider
  • Good e-Learning courses are accessible via the Docebo app, allowing learners to study any time, anywhere
  • This course features a variety of online training assets, including interactive slides, custom graphics, and instructor-led videos; each designed with help from highly experienced IT4IT practitioners
Benefits for Individuals

IT4IT™ Awareness

Professionals who take this training course will learn how to:

  • Describe the need for IT4IT in the context of a changing IT environment
  • Understand the basic concepts of the IT4IT Reference Architecture and the IT Value Chain
  • Identify the benefits of the IT4IT standard for modern businesses
  • Demonstrate a good understanding of the four Value Streams and the structure of the IT4IT certification program

Whilst there is no formal assessment as part of this IT4IT training course, we still realize that retaining knowledge is all about being able to repeat and apply skills. For this reason, we provide quizzes throughout the course to help students test their understanding.

Benefits for Organizations

IT4IT™ Awareness

The IT4IT standard offers a holistic approach to IT, encompassing all business-related IT functions.

The IT4IT Reference Architecture provides organizations with full visibility across the IT Value Chain.

Training your employees with this course will develop their awareness of the IT4IT standard.

It will provide insights into the benefits of adopting the IT4IT framework for businesses, and enable them to follow a solid prescriptive reference architecture.

This, in turn, will help them to address the common challenges faced by IT managers in the age of digital disruption.

Course Outline
IT4IT™ Awareness
Module 1: What’s the Story?

Module One sets the scene by describing an unfolding age of digital disruption (DX), and goes on to sketch the current challenges faced by today’s IT management. The second half of the module then introduces the IT4IT standard and positions it as a response.

  • 1.1. Welcome
  • 1.2. Today’s landscape
  • 1.3. What is IT management and the IT4IT standard?
  • 1.4. IT management challenges
  • 1.5.An introduction to the IT4IT Reference Architecture
  • 1.6. Why use the IT4IT Reference Architecture?
  • 1.7. Relationship with ITIL and other best practices and frameworks
Module 2: The IT4IT Standard in Detail

Module Two goes into the IT4IT standard in much more detail. Starting with an in-depth study of the IT Value Chain, the module looks closely at each of the IT Value Streams in turn, before turning its attention to the IT4IT Reference Architecture.

  • 2.1. The IT Value Chain
  • 2.2. The IT Value Streams
  • 2.3. Strategy to portfolio (S2P) in detail
  • 2.4. Requirement to deploy (R2D) in detail
  • 2.5. Request to fulfill (R2F) in detail
  • 2.6. Detect to correct (D2C) in detail
  • 2.7. The IT4IT Reference Architecture in detail
Module 3: The Benefits of Using the IT4IT Standard

This third module describes in detail the value and benefits that the IT4IT standard brings to the IT organization and its business, in particular the benefits that can be achieved by implementing the IT4IT Value Streams and the IT4IT Reference Architecture.

  • 3.1. The benefits of using the IT4IT standard
  • 3.2. The benefits of each IT Value Stream
  • 3.3. S2P: the benefits
  • 3.4. R2D: the benefits
  • 3.5. R2F: the benefits
  • 3.6. D2C: the benefits
  • 3.7. The supporting activities: the benefits
Module 4: The IT4IT Benefits per Stakeholder

This, the final module, provides a brief overview of the benefits grouped by stakeholder. The benefits of having an IT4IT standard can relate to the different groups taking part. The specific benefits are identified per involved party.

  • 4.1. Benefits per stakeholder
  • 4.2. The business user
  • 4.3. The IT organization
  • 4.4. The IT4IT organization
  • 4.5. The IT service provider
  • 4.6. The IT management software vendor

What do you get?

  • 6 months’ access from the date of purchase to complete your training
  • 6 hours of online training content
  • Access through multiple devices
  • Offline player for studying on the move
  • Tutor support


What is IT4IT?

IT4IT is a reference architecture for managing the business of IT. It is based on the ‘Value Chain’ concept that revolutionized the manufacturing industry.

Who owns IT4IT? IT4IT is owned and developed by the members of The Open Group, a body consisting of many of the world’s Fortune 1000 companies as well as several major IT vendors.

Is this course accredited?

Although this course does not lead to a formal qualification or accreditation, it could be the first step towards students taking the decision to pursue the IT4IT Foundation course.

On completing this course, professionals will receive a completion certificate.

What are the prerequisites for this course?

There are no formal prerequisites for this course.

What is the duration of this course?

This course provides 6 hours of training materials, which include learning modules and quizzes.

How long can users access this course?

Learners receive 6 months of access from the purchase date of the course.

Does the course include a manual?

The course does not require a manual.

What you will learn

Introduction to IT4IT™:

  • Gain an overview of the IT4IT™ standard, including its purpose, scope, and objectives. Understand its significance in the context of modern IT management practices and its alignment with industry standards and frameworks.

Core Concepts of IT4IT™:

  • Learn about the fundamental concepts and components of the IT4IT™ standard, such as the IT Value Chain, IT4IT™ Reference Architecture, and key value streams. Understand how these elements work together to optimize IT operations and service delivery.

IT Value Chain:

  • Explore the IT Value Chain, which represents the end-to-end lifecycle of IT services, spanning from strategy to operations. Understand the four core value streams within the IT Value Chain and their roles in delivering value to the business.

IT4IT™ Reference Architecture:

  • Gain insights into the IT4IT™ Reference Architecture, which provides a structured framework for organizing and managing IT activities. Learn about its different layers, components, and relationships, and how it can be tailored to meet organizational needs.

Benefits of IT4IT™ Adoption:

  • Understand the benefits that organizations can derive from adopting the IT4IT™ standard. Explore how IT4IT™ enables greater efficiency, agility, and alignment with business objectives, ultimately leading to improved IT service delivery and customer satisfaction.

IT4IT™ Certification:

  • Learn about the IT4IT™ certification program and the different levels of certification available. Understand the requirements for achieving certification and the value it brings to individuals and organizations in validating their knowledge and expertise in IT4IT™.

Case Studies and Best Practices:

  • Explore real-world case studies and examples of organizations that have successfully implemented IT4IT™. Learn from best practices and lessons learned in IT4IT™ adoption, gaining practical insights into how to apply IT4IT™ principles in different contexts.

Alignment with Industry Standards:

  • Understand how IT4IT™ aligns with other industry standards and frameworks, such as ITIL®, COBIT®, and TOGAF®. Explore how IT4IT™ can complement existing practices and methodologies to create a more integrated and holistic approach to IT management.

Overall, the “IT4IT™ Standard Foundation & Awareness Suite” equips participants with the knowledge and awareness needed to understand, implement, and leverage the IT4IT™ standard effectively within their organizations. It provides a solid foundation in IT4IT™ principles and practices, enabling participants to drive improvements in IT service delivery and business outcomes.

Benefits of this course

Comprehensive Understanding:

  • Participants gain a comprehensive understanding of the IT4IT™ standard, including its key concepts, principles, and components. This knowledge equips them with a solid foundation to effectively implement IT4IT™ within their organizations.

Improved IT Management Practices:

  • By learning about the IT4IT™ standard, participants can improve their IT management practices and align them with industry best practices. They gain insights into optimizing IT operations, improving service delivery, and driving business value.

Enhanced Efficiency and Agility:

  • Implementing IT4IT™ can lead to greater efficiency and agility in IT operations. Participants learn how to streamline processes, reduce complexity, and respond more effectively to changing business requirements.

Alignment with Business Objectives:

  • IT4IT™ helps align IT activities with business objectives, ensuring that IT investments contribute to organizational goals and priorities. Participants learn how to map IT activities to business outcomes and demonstrate the value of IT to the business.

Certification Opportunities:

  • The course provides a foundation for participants to pursue IT4IT™ certification, validating their knowledge and expertise in the standard. Certification enhances their professional credentials and opens up career advancement opportunities in IT management.

Practical Insights and Best Practices:

  • Participants gain practical insights and best practices from real-world case studies and examples of successful IT4IT™ implementations. This enables them to learn from the experiences of others and apply proven strategies in their own organizations.

Integration with Existing Frameworks:

  • IT4IT™ can be integrated with existing frameworks and methodologies, such as ITIL®, COBIT®, and TOGAF®. Participants learn how to leverage IT4IT™ alongside other frameworks to create a more integrated and holistic approach to IT management.

Continuous Improvement:

  • IT4IT™ emphasizes continuous improvement and optimization of IT processes. Participants learn how to assess and refine their IT management practices over time, ensuring ongoing alignment with organizational goals and industry best practices.

Competitive Advantage:

  • Organizations that successfully implement IT4IT™ gain a competitive advantage by improving IT efficiency, agility, and alignment with business objectives. Participants learn how to leverage IT4IT™ to drive innovation and differentiation in their organizations.

Overall, the “IT4IT™ Standard Foundation & Awareness Suite” provides participants with the knowledge, skills, and insights needed to effectively implement and leverage the IT4IT™ standard within their organizations, leading to improved IT management practices and business outcomes.


Benefits Obtained :