Change Management Practitioner

About this course


Become a fully certified Change Management practitioner with the award-winning online training team at Good e-Learning!

Change management is key to the longevity of a business in an increasingly-competitive world.

The APMG International Change Management syllabus provides the tools, theories, and techniques to instigate, support, and drive change in any organization.

This course will not only equip you to pass the APMG Change Management Practitioner certification course, but also to begin applying your training in practice.

Kickstart your change management online training journey today!

Who is this course aimed at?
  • Experienced or prospective organizational change, transition, or transformation managers who wish to adopt the principles and best practices of the APMG International Change Management syllabus
  • Senior responsible owners, business change managers, change programme managers, change project managers, transformation managers, and operational line managers
  • Those involved in the design, development, and delivery of organizational change
  • Change Management students who have already passed the foundation-level exam
  • Teams involved in change management who want to work according to single and demonstrably effective framework
  • Change managers wishing to gain practical and applicable knowledge
  • Change managers seeking a path to new networking and career opportunities, as well as higher-paying roles
  • Anyone seeking to pass the APMG Change Management Practitioner certification exam on their first attempt
What will you learn by taking this course?
  • Everything required to sit and pass the APMG International Change Management Practitioner examination
  • The skills to successfully suggest, instigate, and manage change within an organization
  • How to apply process frameworks to plan out and understand organizational change
  • How to understand, support, and sustain organizational change processes through various relevant paradigms
  • How to prepare an organizational change initiative, such as how to build an effective team and enhance its performance over time
  • How to prepare people for organizational change in a way that lets them appreciate the benefits and lend their support
  • How to motivate people and stakeholders in a way that is empathetic with their roles, responsibilities, and personalities
  • How leaders can support and sustain change processes through a set framework of roles, skills, and activities
Why should you take this course?
  • Obtaining the Change Management Practitioner qualification can help learners unlock significant networking and career opportunities
  • Good e-Learning is an award-winning online training course provider
  • Good e-Learning offers world-class support for both technical queries and course content
  • This course features tutor support, knowledge check quizzes, and practice exams
  • Good e-Learning courses are accessible via the free Go.Learn app, enabling students to study anywhere, any time!
  • We offer each student 6 months of access, a FREE exam voucher (T&Cs apply)
  • This course is fully accredited by APMG International
Course Outline

An Introduction to this Change Management Practitioner Course

This module takes students through what they can expect from this high-level Change Management course. Each student also receives a syllabus, course guide, and other online training materials.

Module 1: What is Change Management?

This module takes another look at the key concepts and techniques outlined in the APMG Change Management syllabus.

It explains how these elements can be used to embed and sustain transformation within an organization.

Module 2: The Practitioner Exam

This module introduces students to the format and question types encountered in the APMG Change Management Practitioner certification exam.

To help them prepare, it also provides students with a project scenario for the modules of the practice exam.

Module 3: Change the Individual

This module revisits the ‘Change and the individual’ section of the syllabus.

It provides a scenario that students can use to practice applying their knowledge and skills to exam questions.

Module 4: Change and the Organization

This module revisits the ‘Change and the organization’ section of the syllabus. It provides a scenario that students can use to practice applying their knowledge and skills to exam questions.

Module 5: Stakeholders and Communication

This module revisits the ‘Stakeholders and communication’ section of the syllabus.

It provides a scenario that students can use to practice applying their knowledge and skills to exam questions.

Module 6: Change Management Practice

This module revisits the ‘Change management practice’ section of the syllabus.

It provides a scenario that students can use to practice applying their knowledge and skills to exam questions.

Practice Exam Simulators

The course features two practice papers for the Change Management Practitioner examination, both provided by APMG. Students are encouraged to fully familiarise themselves with the course modules before attempting the practice exams.


This course is designed to fully prepare students to sit the Change Management Practitioner exam. Students must first pass the Change Management Foundation exam before sitting the Practitioner exam.

This course comes with mock exams to help students prepare for the real thing, as well as a FREE exam voucher. (T&Cs apply)

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Change Management exams are invigilated by ProctorU on behalf of APMG International.

When you are ready to use your free exam voucher, simply contact Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

Change Management Practitioner exam:

  • This is a complex multiple-choice exam
  • There are four questions each worth 20 marks, based on a case study scenario
  • Each question offers 20 marks
  • To pass, candidates must score at least 50% (40 marks out of 80)
  • The exam lasts 2.5 hours (150 minutes)
  • The Effective Change Manager’s Handbook may be used. The exam is restricted open book.

What do you get?

  • Fully accredited
  • Exam voucher included
  • Course duration: 20+ hours
  • Access period: 6 months
  • Tutor support
  • Quizzes & practice exams
  • Mobile compatible


What is APMG Change Management?

APMG International’s Change Management framework is designed to help businesses, managers, stakeholders, and teams to understand, instigate, and enable successful transformation initiatives.

It is based on the ‘Effective Change Manager’s Handbook’, which is aligned with the Change Management Institute’s (CMI) ‘Change Management Body of Knowledge (CMBoK)’.

How does Change Management work?

The framework provides practices, tools, and techniques for effectively managing change.

These are designed to empower individuals to not only bring about effective transformation but also to convince team members, stakeholders, and other actors of the value of supporting initiatives.

How can Change Management benefit businesses?

In the modern world of business, expectations and requirements are constantly evolving.

In order to remain competitive, a business must be prepared to embrace change, whether in terms of technology, management practices, regulations, or anything else.

The APMG Change Management framework equips organizations to take full advantage of opportunities for evolution and growth.

Not only that, but it can also create cultures that are permanently supportive of transformation initiatives.

Who can use Change Management?

Change Management training is relevant to a number of potential students.

These can include project managers, transformation managers, senior responsible owners, business change managers, program managers, operational line managers, business stakeholders, and teams involved in transformation initiatives.

The syllabus does not focus on a specific business model, industry, or location. As a result, the framework can be adopted by virtually any organization.

How valuable is Change Management training?

APMG Change Management training offers a variety of benefits to both individuals and wider businesses.

For a practitioner, certification can unlock new responsibilities and higher-paying roles.

For a business, investing in training can make teams far more efficient, focused, and successful.

This, in turn, can optimize the benefits of transformation initiatives.

Why is Change Management so popular?

The ability to evolve has become key to surviving in the modern world of business.

This has led to an increase in demand for certified change management professionals.

The APMG Change Management syllabus is also based on the world-class expertise and decades of experience offered by the Change Management Institute (CMI).

What is the APMG?

APM Group (AMPG) International is an examination and accreditation body that oversees a number of highly popular certification schemes.

What do I need to know about the Change Management exams?

The Foundation certification exam features four sections and 50 multiple-choice questions.

The exam is closed-book, and students have 40 minutes to complete it. To pass, students must score at least 25 marks out of a possible 50 (50%).

The Practitioner certification exam features four objective testing questions, each worth 20 marks, based on a case study that will be provided.

Students have 2.5 hours (150 minutes) to complete the exam.

The Effective Change Manager’s Handbook may be used, and the exam is restricted open-book. To pass, students must score at least 40 marks out of a possible 80 (50%).

What you will learn

Change Management Principles:

  • You’ll deepen your understanding of change management principles, theories, and models, including the ADKAR (Awareness, Desire, Knowledge, Ability, Reinforcement) model and the Kubler-Ross Change Curve.

Change Management Process:

  • You’ll learn how to apply a structured approach to change management, including planning, implementing, and sustaining change initiatives throughout their lifecycle.

Change Management Roles and Responsibilities:

  • You’ll explore the roles and responsibilities of key stakeholders in change management, such as change sponsors, change agents, and project managers, and understand how they contribute to change success.

Change Impact Assessment:

  • You’ll gain proficiency in conducting change impact assessments to identify and analyze the potential effects of change on individuals, teams, processes, and systems within an organization.

Stakeholder Analysis and Engagement:

  • You’ll learn strategies for identifying stakeholders, assessing their interests and concerns, and engaging them effectively throughout the change process to build support and minimize resistance.

Communication and Change Messaging:

  • You’ll develop skills in crafting clear, compelling change messages and communication plans tailored to different stakeholder groups, channels, and phases of the change journey.

Change Readiness and Adoption:

  • You’ll explore techniques for assessing organizational readiness for change, measuring change adoption and effectiveness, and monitoring progress against predefined success criteria.

Change Planning and Execution:

  • You’ll learn how to develop detailed change plans, set SMART (Specific, Measurable, Achievable, Relevant, Time-bound) objectives, allocate resources, and manage risks and issues to ensure successful change delivery.

Change Leadership and Governance:

  • You’ll understand the role of change leadership in inspiring and motivating others, fostering a culture of innovation and continuous improvement, and establishing effective governance structures to oversee change initiatives.

Change Evaluation and Continuous Improvement:

  • You’ll discover methods for evaluating change outcomes, capturing lessons learned, and leveraging feedback to refine change management practices and drive continuous improvement.

Change Management Tools and Techniques:

  • You’ll be introduced to a range of change management tools and techniques, such as impact assessments, stakeholder mapping, communication planning, resistance management, and readiness assessments.

Practical Application and Case Studies:

  • Through real-world case studies, group discussions, and interactive exercises, you’ll have the opportunity to apply change management concepts and techniques to simulated scenarios, enhancing your ability to address complex change challenges effectively.

By the end of the Change Management Practitioner course, you’ll be equipped with the knowledge, skills, and confidence to lead and manage change initiatives successfully, drive organizational transformation, and achieve sustainable business results.

Benefits of this course

Enhanced Change Management Skills:

  • Participants gain advanced knowledge and skills in change management principles, methodologies, and best practices, enabling them to lead and manage complex change initiatives effectively.

Professional Development:

  • Completion of the Change Management Practitioner course demonstrates a commitment to professional development and mastery of change management competencies, enhancing career prospects and opportunities for advancement.

Improved Change Management Capability:

  • Organizations benefit from having certified Change Management Practitioners who can apply a structured approach to change management, minimize resistance, and maximize stakeholder engagement, leading to successful change outcomes.

Reduced Risk of Change Failure:

  • Change Management Practitioners are equipped with the tools and techniques to assess change readiness, anticipate and mitigate risks, and ensure smooth transitions, reducing the likelihood of change failure and associated costs.

Increased Organizational Agility:

  • By developing change leaders and change agents within the organization, the Change Management Practitioner course helps build a culture of adaptability and resilience, enabling the organization to respond more effectively to external pressures and market dynamics.

Improved Employee Morale and Engagement:

  • Effective change management fosters transparent communication, active stakeholder involvement, and a supportive organizational culture, leading to higher levels of employee morale, engagement, and commitment to change initiatives.

Enhanced Customer Satisfaction:

  • Successful change management results in improved products, services, and processes that meet customer needs and expectations, enhancing customer satisfaction and loyalty.

Measurable Business Results:

  • Organizations can measure the impact of change management initiatives on key performance indicators such as productivity, profitability, customer satisfaction, and employee retention, demonstrating the tangible benefits of effective change management.

Alignment with Best Practices:

  • The Change Management Practitioner course is aligned with globally recognized change management frameworks and standards, such as the Change Management Institute (CMI) and the Association of Change Management Professionals (ACMP), ensuring alignment with industry best practices.

Continuous Improvement:

  • Change Management Practitioners are equipped to drive continuous improvement in change management processes, tools, and techniques, enabling the organization to adapt and thrive in an ever-changing business environment.

Overall, the Change Management Practitioner course provides individuals and organizations with the knowledge, skills, and tools needed to navigate change successfully, drive business transformation, and achieve sustainable results.


Benefits Obtained :