Essential Employment Skills Certification

You Will Learn:

Emotional Intelligence

• The difference between IQ, EQ and EI
• A brief history of the concept of emotional intelligence
• The five pillars that make up emotional intelligence
• How emotional intelligence is measured
• How you can improve your own emotional intelligence

Improve your Social Skills

• Why giving compliments is a good way to begin practising your social skills
• How to make small talk that will help you develop positive relationships
• How to listen to others
• How to appear confident, even in situations that make you nervous
• What you should do if you make a mistake in front of others

Master Talking to Anyone

• Why you need to learn how to be a successful talker if you want to get ahead
• The basics of any successful conversation with anyone
• The importance of being able to easily engage in conversation with strangers
• The importance of social talk
• Tips on talking to anyone at any time in any place

Promoting Positive Behaviour

• Why workplace and family culture has a big effect on a person’s behaviours, and how to make changes that promote positive
• Why clarifying your values and expectations promotes positive change
• How to model desirable behaviours, and why you must remain consistent in your approach
• How to encourage individuals to repeat positive behaviours, and how to recognise progress
• Guidelines to follow when steering individuals towards their goals, and how to help them reach their full potential

Interpersonal Skills

• How vital interpersonal skills are in the workplace, home, and other environments
• How you can improve your skill set through practice and other methods
• That you don’t have to keep using the same behaviours that you have done in the past
• How a strong skill set gives you confidence and peace in any situation

The Importance of Ethics

• How to define ethics in an easy to understand way
• Why it is so difficult to define ethics across the board
• Why there are so many elements that go into ethics
• How ethics can affect every decision we make

Mindful Listening

• How to achieve personal mindfulness through techniques such as meditation
• How to develop empathy and selflessness in order to listen mindfully
• The difference between hearing and listening and how to improve communication
• Practical body language and behavioural techniques to ensure mindful listening

Building your Confidence and Self-esteem

• Why it is important to tackle low confidence and self-esteem
• Why you need to challenge underlying negative beliefs about yourself
• How to become more assertive and stand up for your own needs
• Why goals and challenges can help you overcome low self-esteem
• How to seek professional help if you need further assistance

Managing Emotions at Work

• The most common negative emotions that people experience at work
• Why problem-solving can help you feel better
• What to do if your emotions get the better of you
• How to quickly calm down
• How shifting your perspective can help you remain level-headed