ITIL® 4 Leader: Digital & IT Strategy (DITS)

About this course


Earn your ITIL 4 Strategic Leader: Digital & IT Strategy (DITS) certification with the award-winning online training team at Good e-Learning! This course was created in collaboration with David Cannon, lead editor for ITIL 4: DITS.

As crucial as IT is for success in the modern world of business, it’s rare to see an IT training course that emphasizes top-down management. This is what ITIL DITS is all about: how to handle the high-level strategic and business-centric aspects of managing real-world IT. Digital strategy training can be extremely helpful in aligning business and IT, optimizing efficiency and direction in achieving strategic goals. At the same time, digital strategy training can help IT managers unlock new responsibilities and career opportunities.

Kickstart your ITIL 4: DITS training today!

Who is this course aimed at?
  • Anyone wishing to pass the ITIL 4 Digital & IT Strategy (DITS) exam on their first attempt
  • Organizations wishing to adopt ITIL DITS’ best practices
  • Students who have passed the ITIL Foundation exam and want to complete the Strategic Leader branch of modules
  • IT managers who require a greater understanding of digital business strategy
What will you learn by taking this course?
  • How IT services shape business strategy in the world’s most successful organizations
  • How digital and IT elements are disrupting different industries and sectors across the globe
  • How to design and implement IT and digital strategies that can thrive even in disruptive and competitive markets
  • Everything needed to pass the official ITIL 4 DITS exam
Why should you take this course?
  • Good e-Learning is an award-winning online training provider and was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor.
  • Passing all ITIL 4 modules is a requirement for reaching the level of ITIL Master.
  • This ITIL strategic leader online course features regular knowledge checks, as well as a practice exam simulator to help students prepare for the official exam.
  • Completing the Digital & IT Strategy and Direct, Plan & Improve exams will earn students the ITIL Strategic Leader (SL) designation.
  • This ITIL DITS course includes interactive modules, instructor-led videos, and other online training assets created alongside highly experienced ITIL 4 experts and practitioners.
  • We offer each student a FREE exam voucher (T&Cs apply)
  • This course is fully accredited by PeopleCert on behalf of AXELOS
Course Outline

ITIL 4 Strategic Leader: Digital & IT Strategy

This introductory module goes over the main features of this ITIL 4 strategic leader online course, including the learning plan, aims, objectives, and structure.

Students receive a syllabus, diagram pack, glossary, further reading and links document, and links to download copies of the framework’s key publications. Finally, the module covers several frequently asked questions.

Module 1: Essential Components / The Journey Starts Here

Module one looks at a few course essentials, such as how the course will be assessed, the process for uploading assignments, and what documents need to be completed as the course goes on. The course also examines the broader context of where ITIL 4 fits in with modern digital and IT management.

Module 2: What is Digital & IT Strategy?

Module two looks at how to leverage a strategic plan to react to digital disruption. It explains some of the key concepts of digital and IT strategy, as well as the relationship between them and the ITIL Service Value System (SVS).

Module 3: Where are we now?

Module three explores the relationship between the concepts of digital IT strategy, the SVS, and the ITIL Service Value Chain (SVC), as well as how practitioners can leverage each of them to create value. It also looks at internal and external analysis techniques.

Module 4: Where do we Want to be?

Module four examines how organizations use digital and IT strategy to maintain their viability even in changing environments. It also examines three types of digital disruption, as well as VUCA factors (volatility, uncertainty, complexity, and ambiguity), market position tools, and how to address each of these within a digital and IT strategy.

Module 5: Are we Ready?

Module five looks at how to define, communicate, and advocate for a digital and IT vision and strategy using business cases. It also provides a readiness assessment and examines how it can be used to analyze the gap between where an organization currently is and where it wants to be. This is vital for updating business processes and capabilities in a targeted manner.

Module 6: How do we get There?

Module six explores how digital and information technology can be used to realize strategic approaches in order to empower organizations to achieve operational excellence.

Module 7: Essential Strategic Factors: Innovation

Module seven explores the key elements of ‘innovation’, as well as how to establish and maintain a culture of innovation within your workplace.

Module 8: Essential Strategic Factors: Risk

Module eight addresses risk management within the context of digital organizations. It looks at some of the most common risks that ITIL practitioners face, as well as how to prepare for risks and even take advantage of them.

Module 9: Taking Action

Module nine looks at how to define operating models for digital organizations. These models demonstrate how organizations deliver value to customers, as well as how they operate day to day. This perspective can be key for taking steps to improve operations in order to deliver optimized value.

Module 10: Did we get There?

Module ten examines assessment measures, metrics, and reporting processes used to judge the success of digital and IT strategic initiatives. Assessing the success of an initiative can offer valuable insight for future projects, as well as highlight more immediate concerns.

Module 11: Digital Leadership

Module 11 looks at the major skills that leaders in digital organizations typically need to have. It also breaks down several standard approaches to strategic coordination and implementation before moving on to the activities that typically take place during a digital transformation program.

Module 12: ITIL 4 Leader: Digital & IT Strategy Wrap-up

Module 12 wraps up the content covered in the ITIL 4 Digital & IT Strategy (DITS) syllabus. Students are advised to go over previous modules in order to prepare for the certification exam.

Module 13: Practice Exams

This final module provides practice exams that simulate the conditions of the official ITIL 4 DITS certification exam. Students are advised to make use of test questions in order to prepare for the official exam.

When you feel you are ready to sit the ITIL DITS exam, simply contact Good e-Learning to request your FREE exam voucher.


This ITIL DITS course is designed to help candidates sit and pass the ITIL 4: Digital and IT Strategy certification assessments. It comes with several DITS practice exams to help with this, as well as a FREE exam voucher.

In order to sit the exam, students must satisfy one of the following criteria:

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone, and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period, which starts from the date of purchase. For more information, please visit our Support & FAQs page.

Assessment 1: case study assignments

During the training, students will take case-study-based assignments. These assignments will be graded according to the assessment matrix.

  • Four assignments of 60 minutes each with a pass mark of 75%
  • The assignments are open-book

Assessment 2: multiple-choice questions (MCQ)

At the end of the training course, students are asked to complete a multiple-choice examination. Candidates must pass the case study assessments in order to take the exam. If a candidate fails the first assessment, they may be given an additional written assignment based on the same case study.

  • Online multiple-choice proctored exam with a duration of 60 minutes
  • The exam is closed-book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 21 out of 30 questions correct

What do you get?

  • Fully accredited
  • Exam voucher included
  • Free handbook included
  • Course duration: 18+ hours
  • Access period: 6 months
  • Tutor support
  • Quizzes & practice exams
  • Mobile compatible


What is ITIL 4 DITS?

‘ITIL Leader: Digital & IT Strategy (DITS)’ is a module in the ‘ITIL 4 Strategic Leader (SL)’ stream.

It covers how to accommodate high-level business strategies and goals when managing and directing IT teams and departments.

The module offers insight into a number of tools and best practices that are extremely useful for senior IT service managers who must regularly answer to and address the needs of stakeholders.

What is ITIL Strategic Leader?

‘ITIL Strategic Leader (SL)’ is one of the branches of the ITIL 4 certification path. It features modules that recognize the value of the framework for all digitally-enabled services rather than just those associated with IT operations.

Upon passing the ‘Direct, Plan & Improve (DPI)’ and ‘’Digital & IT Strategy (DITS)’ examinations, a candidate will earn the designation of ‘ITIL 4 Strategic Leader’.

This will demonstrate their understanding of how IT impacts business strategy and vice versa.

If a candidate has already passed the DPI exam as part of the ‘Managing Professional (MP)’ stream, they will not need to take the exam a second time.

What does the ITIL certification path look like?

Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘Managing Professional’ or ‘Strategic Leader’ streams.

How much is ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services.

It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies.

It also offers proven practices for resource optimization and continuous improvement.

How can ITIL benefit businesses?

ITIL 4 is a modern framework that fully equips users to optimize their IT practices.

It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps.

Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.

What is ITIL v4?

‘ITIL v4’ is ITIL 4. Previous iterations of the framework were treated as ‘versions’, resulting in names like ‘v3’. However, ITIL 4 does not follow the same format, as it will be updated on a regular basis.

What’s new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. The new framework also has an updated certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

What you will learn

Digital Transformation Fundamentals:

  • Gain an understanding of digital transformation concepts, principles, and drivers. Learn about the importance of digitalization in today’s business environment and its impact on organizational strategy, operations, and competitiveness.

Strategic Planning Frameworks:

  • Explore strategic planning frameworks and methodologies for digital and IT strategy development. Understand how to analyze internal and external factors, assess organizational capabilities, and identify strategic priorities and objectives.

Business Value Creation:

  • Learn how to create business value through digital and IT initiatives. Understand how to align digital and IT strategies with business goals, identify value creation opportunities, and measure the impact of digital investments on organizational performance and outcomes.

Customer Experience Management:

  • Gain insights into customer experience management principles and practices. Learn how to design customer-centric digital and IT solutions, optimize user experiences, and drive customer engagement and satisfaction.

Data-driven Decision Making:

  • Understand the role of data and analytics in informing strategic decision making. Learn how to collect, analyze, and interpret data to gain insights into market trends, customer behavior, and competitive dynamics, and use this information to guide digital and IT strategy formulation.

Innovation and Emerging Technologies:

  • Explore innovation frameworks and emerging technologies shaping the digital landscape. Learn how to identify and evaluate emerging technologies, assess their potential impact on business operations, and develop strategies for leveraging them to drive innovation and competitive advantage.

Agile and DevOps Practices:

  • Understand the principles and practices of Agile and DevOps methodologies. Learn how to apply Agile and DevOps practices to digital and IT strategy execution, accelerate project delivery, and enhance collaboration, flexibility, and responsiveness to changing business needs.

Governance and Risk Management:

  • Gain insights into governance and risk management principles for digital and IT strategies. Learn how to establish governance structures, define roles and responsibilities, and manage risks associated with digitalization, cybersecurity, compliance, and regulatory requirements.

Change Management and Organizational Culture:

  • Explore change management principles and practices for driving organizational transformation. Learn how to assess organizational readiness for change, engage stakeholders, and foster a culture of innovation, collaboration, and continuous improvement.

Strategic Communication and Stakeholder Engagement:

  • Understand the importance of strategic communication and stakeholder engagement in digital and IT strategy execution. Learn how to develop communication plans, engage stakeholders effectively, and build consensus and support for strategic initiatives.

Overall, the ITIL® 4 Leader: Digital & IT Strategy (DITS) course equips participants with the knowledge, skills, and best practices needed to develop and execute digital and IT strategies that drive business growth, innovation, and competitive advantage. Participants will learn how to leverage digital technologies, data analytics, and Agile practices to transform organizational operations, enhance customer experiences, and achieve strategic objectives in today’s rapidly evolving digital landscape.

Benefits of this course

Enhanced Strategic Leadership Skills:

  • Participants develop advanced strategic leadership skills needed to navigate the complexities of digital transformation and IT strategy development. This empowers them to drive organizational change, foster innovation, and achieve strategic objectives effectively.

Alignment with Business Objectives:

  • The course equips participants with the knowledge and skills to align digital and IT strategies with overarching business goals and objectives. This ensures that digital investments and initiatives are directly linked to creating business value and driving organizational success.

Improved Decision-making:

  • Participants gain insights into data-driven decision-making processes and techniques. This enables them to leverage data and analytics effectively to inform strategic decisions, identify opportunities, mitigate risks, and optimize resource allocation for digital and IT initiatives.

Enhanced Customer Experience:

  • By understanding customer experience management principles, participants can design and deliver digital solutions that meet customer needs and expectations. This leads to improved customer satisfaction, loyalty, and retention, driving business growth and competitiveness.

Innovation and Agility:

  • Participants learn how to foster a culture of innovation and agility within their organizations. This enables them to respond quickly to market changes, embrace emerging technologies, and drive continuous improvement in digital and IT operations.

Optimized Resource Utilization:

  • The course covers Agile and DevOps practices for optimizing resource utilization and accelerating project delivery. Participants learn how to streamline processes, enhance collaboration, and maximize the value of digital and IT investments.

Effective Governance and Risk Management:

  • Participants gain insights into governance and risk management principles for digital and IT strategies. This enables them to establish robust governance structures, define clear roles and responsibilities, and manage risks effectively to ensure compliance and protect organizational assets.

Strategic Communication Skills:

  • Participants learn how to develop strategic communication plans and engage stakeholders effectively. This enables them to build consensus, mobilize support, and communicate the value of digital and IT initiatives to key stakeholders across the organization.

Competitive Advantage:

  • Organizations that invest in developing digital and IT strategy leadership capabilities gain a competitive advantage in the marketplace. They are better positioned to capitalize on digital opportunities, differentiate themselves from competitors, and drive innovation and growth.

Professional Recognition and Career Advancement:

  • Completion of the ITIL® 4 Leader: Digital & IT Strategy (DITS) course demonstrates participants’ expertise in digital and IT strategy leadership. This certification enhances their professional credentials and opens up career advancement opportunities in senior leadership and executive roles within the organization.

Overall, the ITIL® 4 Leader: Digital & IT Strategy (DITS) course empowers individuals and organizations to develop and execute digital and IT strategies that drive business success, innovation, and competitive advantage in today’s digital economy.


Benefits Obtained :