ITIL® 4 Specialist: Acquiring & Managing Cloud Services (AMCS)

About this course

Introduction

Learn to manage and optimize cloud services with this ‘ITIL Specialist: Acquiring and Managing Cloud Services’ course from Good e-Learning!

This course is designed to help candidates learn everything they need to know about marrying effective cloud service management with the world-class ITIL 4 framework.

By the end of this course, you will have the skills and knowledge to optimize your cloud capabilities in a way that is fully aligned with your unique business strategy. Kickstart your ITIL cloud training today!

Who is this course aimed at?

C-suite executives
Cloud architects and consultants
Procurement, capture, and bid managers interested in cloud services
Experienced and aspiring ITSM managers
PPM professionals
Any managers involved in IT direction and strategy
ITIL practitioners looking to expand their knowledge

What will you learn by taking this course?

How to use the cloud to identify and pursue opportunities, manage risks, and achieve business outcomes
How to create, align, and integrate key concepts of the cloud consumer journey with the ITIL 4 framework
How to develop a practical understanding of how cloud technology and procurement can integrate with and support business strategies and functions, regardless of an organization’s cloud maturity, sector, or industry
How the cloud services user journey aligns with key concepts in ITIL, such as the Service Value Chain (SVC) and Guiding Principles
How to analyze solutions and benefits with a vendor-neutral approach
Identify, select, and deliver fully optimized cloud services
Utilize cloud services procurement and integration to facilitate value co-creation
How to give your business an end-to-end, customer-focused cloud procurement user journey
How to drive value co-creation with successful procurement and integration of cloud services
Everything needed to pass the ITIL Specialist: Acquiring and Managing Cloud Services exam

Why should you take this course?

Good e-Learning was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
ITIL 4 is the world’s most popular and up-to-date framework for effective IT service management (ITSM)
Candidates can take this ITIL cloud training course without passing the Foundation exam. This course also covers the framework’s essential guidance and key concepts
Cloud services are playing an increasingly crucial part in both ITSM and business/ IT strategy
This ITIL course teaches candidates how to implement permanent and ongoing improvements within an organization
ITIL certification is an excellent way for professionals to improve their earning capacity and unlock new career opportunities
This course fully prepares candidates to sit and pass the ITIL Specialist: Acquiring and Managing Cloud Services exam on their first attempt
The course offers a practice exam simulator as well as regular knowledge checks to help students prepare for the exam
We offer each student a FREE exam voucher (T&Cs apply)
This course is fully accredited by PeopleCert on behalf of AXELOS

Course Outline

ITIL Specialist: Acquiring & Managing Cloud Services

Module zero introduces candidates to the main features of the course, including the learning plan, aims and objectives, and structure.

Candidates receive a syllabus, diagram pack, glossary, and further reading and links document with links for downloading essential framework publications.
Finally, the module addresses some of the most frequently asked questions about the framework.

Module 1: Understanding the Cloud

Module 1 takes candidates through what the ‘cloud’ actually is. It also explores cloud consumption and deployment models.

Module 2: Explore: Can the Organization Benefit From Cloud?

Module 2 looks at the Explore stage of the ITIL customer journey. Candidates learn how to identify the value of cloud services, create cloud strategies, and identify the benefits, outcomes, costs, and risks of introducing cloud services to a business.

Module 3: Engage: Meeting a Cloud Service Provider (CSP)

Module 3 focuses on the Engage stage of the customer journey. Candidates learn about the different types of cloud service providers and how to choose the right option for an organization.

The module also addresses how to define cloud service requirements.

Module 4: Offer: Selecting the Right Services and Service Provider

Module 4 introduces the Offer stage of the customer journey.

Candidates learn how to calculate return on investment and build viable business cases for cloud services.

Module 5: Review Modules 1-4

This module gives candidates an opportunity to review the knowledge they have gained in the course so far.

The module includes a memory game on key terms, as well as a checker for the concepts covered in modules 1-4.

Module 6: Agree: Negotiating and Planning

Module 6 focuses on the Agree stage of the customer journey. Candidates learn how to form cloud service agreements.

They also learn how responsibilities are typically shared between cloud providers and customers.

Module 7: Onboard: Moving to the Cloud

Module 8 examines the Onboard stage of the customer journey.

Candidates learn about the general factors considered when onboarding users onto a new service, as well as some of the most common issues for onboarding to specific cloud services.

Module 8: Co-Create: Enabling Value

Module 8 looks at the Co-Create stage of the customer journey.

Candidates learn how to manage cloud service consumption and quality throughout the life of a cloud service.

Module 9: Realize: Measuring and Improving

Module 9 addresses the Realize stage of the customer journey.

Candidates learn how to maintain cloud services in a VUCA world, as well as how to apply continual improvement to cloud services.

Module 10: Review Modules 6-9

This module gives candidates an opportunity to review the knowledge they gained in modules 6-9.

The module includes a memory game on key terms, as well as a checker on the concepts covered in modules 6-9.

Module 11: Practice Exams

Module 11 features two practice exams (one provided by PeopleCert and the other created by Good e-Learning). The exams are available online and in PDF format.

Taking these exams can help candidates get used to the conditions of the certification exam while also testing their own preparedness.

Module 12: ITIL Specialist: AMCS Wrap-up

This module offers a short video detailing the next steps for candidates after completing the course.

Exam/Assessment

This course is designed to prepare students to sit and pass the ITIL Specialist: Acquiring & Managing Cloud Services examination.

This course comes with a FREE exam voucher

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact support@goodelearning.com. Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period, which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL Specialist: AMCS exam:

The exam features 40 multiple-choice questions
The exam lasts 1.5 hours (90 minutes)
The exam is open-book
Students must score at least 26/40 points (65%) to pass

What do you get?

Fully accredited
Exam voucher included
Free handbook included
Course duration: 18+ hours
Access period: 6 months
Tutor support
Quizzes & practice exams
Mobile compatible

FAQs

What is ITIL Specialist: Acquiring & Managing Cloud Services?

‘Acquiring and Managing Cloud Services’ is a module built around cloud procurement and technology in relation to corporate strategy and business functions.

Candidates learn how to analyze and judge potential solutions and benefits with a vendor-neutral approach, helping them identify, select, and deliver top-tier cloud services. The syllabus also covers how to co-create value with cloud service procurement and integration via the ITIL framework. Finally, candidates also learn how to establish customer-focused end-to-end cloud procurement journeys for users.

What are the prerequisites for ITIL Specialist: AMCS?

There are no prerequisites for the Acquiring and Managing Cloud Services examination. This includes the ITIL 4 Foundation qualification.

That being said, candidates should keep in mind that passing the Acquiring and Managing Cloud Services exam will not help them achieve the ‘Managing Professional’ or ‘Strategic Leader’ designations.

How can ITIL Specialist: AMCS help my business?

Cloud services and technology are playing an increasingly important role both in ITSM and general business management. They offer a great deal of potential in terms of reliability, scaling, access, and more – to the extent that failing to adopt cloud services can make it difficult for organizations to compete.

Studying Acquiring and Managing Cloud Services is ideal for candidates who need to incorporate cloud services into their organizational practices. Certified candidates can contribute to and oversee cloud integration while optimizing cloud-powered services to create greater value for users and stakeholders.

What is ITSM?

ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.

What is ITIL 4?

‘ITIL 4’ is the latest iteration of ITIL, the world’s leading framework for ITSM. It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does ITIL stand for?

Previously, ITIL stood for the ‘Information Technology Infrastructure Library’. The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’. Because of this, the name no longer stands for anything.

What does the ITIL certification path look like?

Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘Managing Professional’ or ‘Strategic Leader’ streams.

How much is ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level. Even sitting a Foundation course can have significant benefits for ITSM professionals.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services. It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies. It also offers proven practices for resource optimization and continuous improvement.

How can ITIL benefit businesses?

ITIL 4 is a modern framework that fully equips users to optimize their IT practices. It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.
The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps. Finally, the framework is set to continue evolving to accommodate developments in technology and best practices. This makes ITIL future-proof for practitioner organizations.

What is ITIL v4?

‘ITIL v4’ is ITIL 4. Previous iterations of the framework were treated as ‘versions’, resulting in names like ‘v3’. However, ITIL 4 does not follow the same format, as it will be updated on a regular basis.

What’s new with ITIL 4?

There were three major changes with the release of ITIL 4. Firstly, it is more industry and community-driven, with practitioners helping to update the framework. Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. The new framework also has an updated certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

What you will learn

Introduction to Cloud Services:

Gain an understanding of cloud computing concepts, models, and deployment options. Learn about the benefits and challenges of adopting cloud services and the impact of cloud computing on IT service management (ITSM).

Cloud Service Strategy:

Explore best practices for developing a cloud service strategy aligned with organizational goals and objectives. Understand how to assess business requirements, evaluate cloud service providers, and define service portfolios and migration plans.

Cloud Service Catalog Management:

Learn how to design, develop, and maintain a cloud service catalog containing standardized service offerings and service level agreements (SLAs). Understand how to categorize, prioritize, and publish cloud services for consumption by users and stakeholders.

Cloud Service Level Management:

Understand how to define, negotiate, and manage service level agreements (SLAs) for cloud services. Learn how to establish service level targets, monitor service performance, and enforce SLA compliance to meet business requirements.

Cloud Service Financial Management:

Gain insights into financial management practices for cloud services, including budgeting, cost allocation, and cost optimization. Learn how to estimate, track, and manage costs associated with cloud service consumption to ensure cost-effectiveness and value for money.

Cloud Service Provider Management:

Explore best practices for selecting, contracting, and managing relationships with cloud service providers. Understand how to negotiate service agreements, assess provider capabilities, and monitor provider performance to mitigate risks and ensure service quality.

Cloud Service Integration and Interoperability:

Learn how to integrate cloud services with existing IT systems and applications to ensure interoperability and data exchange. Understand the challenges and considerations involved in integrating cloud services into hybrid and multicloud environments.

Cloud Service Security and Compliance:

Gain insights into security and compliance considerations for cloud services, including data protection, identity management, and regulatory requirements. Learn how to assess security risks, implement security controls, and maintain compliance with industry standards and regulations.

Cloud Service Continuity and Disaster Recovery:

Understand how to develop and implement continuity and disaster recovery plans for cloud services. Learn how to assess risks, define recovery objectives, and establish backup and recovery processes to ensure service availability and resilience.

Cloud Service Performance and Capacity Management:

Explore techniques for monitoring, analyzing, and optimizing the performance and capacity of cloud services. Learn how to collect performance metrics, identify bottlenecks, and scale resources to meet changing demand and workload requirements.

Overall, the ITIL® 4 Specialist: Acquiring & Managing Cloud Services (AMCS) course equips participants with the knowledge, skills, and best practices needed to effectively acquire, manage, and optimize cloud services within an organization. Participants will learn how to develop cloud service strategies, negotiate service agreements, ensure service quality and compliance, and drive value from cloud investments.

Benefits of this course

Enhanced Cloud Service Management Skills:

Participants gain advanced knowledge and skills in acquiring and managing cloud services effectively. This enables them to navigate the complexities of cloud computing and make informed decisions regarding cloud service selection, deployment, and management.

Improved Cloud Service Strategy:

The course equips participants with the tools and techniques needed to develop robust cloud service strategies aligned with organizational goals and objectives. This enables organizations to leverage cloud services strategically to drive innovation, agility, and competitive advantage.

Cost Optimization:

Participants learn how to optimize costs associated with cloud service consumption through effective financial management practices. By understanding cost structures, budgeting techniques, and cost optimization strategies, organizations can maximize the value of their cloud investments and minimize wastage.

Enhanced Service Quality and Performance:

By mastering cloud service management principles, participants can ensure the quality, performance, and availability of cloud services. This leads to improved user satisfaction, increased productivity, and enhanced business outcomes.

Improved Risk Management:

The course covers security, compliance, and risk management considerations for cloud services. Participants learn how to assess security risks, implement appropriate controls, and maintain compliance with regulatory requirements, reducing the risk of data breaches and compliance violations.

Vendor Management Expertise:

Participants gain insights into best practices for selecting, contracting, and managing relationships with cloud service providers. This enables organizations to establish effective partnerships with trusted providers, negotiate favorable terms, and monitor provider performance to ensure service quality and value.

Flexibility and Scalability:

Organizations can leverage cloud services to achieve greater flexibility and scalability in their IT environments. By adopting cloud service management practices, participants can optimize resource allocation, scale services dynamically, and respond rapidly to changing business demands.

Alignment with Industry Standards:

The course aligns with industry best practices and frameworks, such as ITIL® 4, ensuring that participants gain a comprehensive understanding of cloud service management principles and methodologies. This enables organizations to adopt standardized approaches to cloud service management and achieve greater consistency and efficiency.

Professional Development:

Completion of the ITIL® 4 Specialist: Acquiring & Managing Cloud Services (AMCS) course demonstrates participants’ expertise in cloud service management. This certification enhances their professional credentials and career prospects in roles related to cloud computing, IT service management, and digital transformation.

Competitive Advantage:

Organizations that invest in cloud service management training gain a competitive advantage by leveraging cloud technologies to innovate, optimize costs, and deliver superior services to customers and stakeholders. This enables them to stay ahead of competitors and thrive in today’s rapidly evolving digital landscape.

Overall, the ITIL® 4 Specialist: Acquiring & Managing Cloud Services (AMCS) course empowers individuals and organizations to harness the full potential of cloud computing while effectively managing risks and maximizing value. By mastering cloud service management principles and practices, participants can drive business transformation, achieve operational excellence, and stay ahead in today’s dynamic business environment.

£629.00

Benefits Obtained :