ITIL® 4 Specialist: High Velocity IT (HVIT)

About this course


Earn your ITIL 4 HVIT certification with the award-winning online training team at Good e-Learning!

The Digital Age is more fast-paced than ever. Success requires swift adaptability and a keen eye for new opportunities.

ITIL High-Velocity IT (HVIT) is a module that offers a number of tools and best practices to help users succeed in this environment.

It helps businesses to stay ahead of their competitors by maximizing cost-effectiveness, efficiency, responsiveness, and enterprise agility.

Kickstart your ITIL HVIT training today!

Who is this course aimed at?
  • Individuals studying to become ITIL 4 Masters
  • Organizations and IT managers looking to increase the adaptability, speed, and efficiency of their IT operations
  • IT staff who want to demonstrate their ability to thrive in high-velocity environments by achieving a world-renowned qualification
  • Anyone looking to pass the ITIL 4 HVIT examination
What will you learn by taking this course?
  • How to merge IT and business goals
  • How to embed highly adaptive and complex systems within IT infrastructures
  • How to boost the speed and quality of IT-powered services
  • How to market digital and IT investments in a way that will directly create business value
  • Everything needed to pass the official ITIL 4 HVIT exam
Why should you take this course?
  • Good e-Learning was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
  • ITIL 4 is a widely-used and highly-respected framework for IT service management
  • Practitioners can unlock incredible networking and career opportunities
  • The course comes with a practice exam simulator, regular knowledge checks, instructor-led videos, and tutor support to help students prepare for the exam
  • The course was created with the help of leading ITIL practitioners, including renowned trainers, consultants, and authors
  • We offer each student a FREE exam voucher (T&Cs apply)
  • This course is fully accredited by PeopleCert on behalf of AXELOS
Course Outline

ITIL 4 Specialist: HVIT

This module introduces students to the main course features. The module includes:

  • Course introduction
  • ITIL 4 refresher
  • Lesson plan
  • Examination information
Module 1: Introduction to High Velocity IT

This module introduces the concepts regarding the high-velocity nature of modern digital enterprises, including the demands placed on IT.

Connected exam questions: 6

Module 2: The Digital Product Lifecycle

This module examines the ‘digital product lifecycle’ using the same terms as the ITIL Operating Model.

Connected exam questions: 3

Module 3: HVIT Culture

This module looks at how the fundamental concepts and guiding principles of ITIL can be used to deliver success in high-velocity IT environments.

Connected exam questions: 6

Module 4: Valuable Investments

This module shows students how digital products can contribute towards achieving value, with a particular focus on valuable investments.

Connected exam questions: 3

Module 5: Fast Development

This module demonstrates how digital products can contribute towards achieving value, this time with a focus on fast development.

Connected exam questions: 6

Module 6: Resilient Operations

This module looks at how digital products can contribute towards achieving value with a focus on resilient operations.

Connected exam questions: 7

Module 7: Value Co-Creation

This module examines how digital products can contribute towards achieving value, with a strong focus on value co-creation.

Connected exam questions: 5

Module 8: Assured Conformance

This module looks at techniques and best practices used for achieving ‘assured conformance’.

Connected exam questions: 5

Module 9: 2x Practice Exam Simulators

These practice exams are designed to simulate the conditions that students will face when taking the official ITIL 4 Specialist: High Velocity IT examination.

It will be well worth testing your knowledge on ITIL 4 before booking your exam, as it will give you the chance to highlight and revise any modules which you have been struggling with.

When you feel you are ready to sit the ITIL HVIT exam, simply contact Good e-Learning to request your FREE exam voucher.

Module 10: Course Wrap-Up

This short module takes a quick look at the content of the previous course modules.


This course is designed to prepare students to sit and pass the ITIL 4 Specialist: High Velocity IT examination. In order to sit the exam, students must satisfy one of the following criteria:

This course comes with a FREE exam voucher – That’s how confident we are that you’ll pass first time!

Before booking your exam, it will be a good idea to make sure that your device meets the technical requirements. You can do so via this online test. This test will examine the suitability of your webcam, microphone and internet connection. Please visit the PeopleCert website for more information and guidance.

When you are ready to use your free exam voucher, simply contact Exam voucher requests are typically processed within two working days, but please allow up to five. Students must request their exam voucher within the course access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL 4 Specialist: HVIT exam:

  • This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

What do you get?

  • Fully accredited
  • Exam voucher included
  • Free handbook included
  • Course duration: 16+ hours
  • Access period: 6 months
  • Tutor support
  • Quizzes & practice exams
  • Mobile compatible


What is ITIL High Velocity IT?

ITIL HVIT is a module focused on the support and delivery of digital products and services, even in fast-paced environments.
In the Digital Age, technology and user expectations evolve rapidly.
Companies must be capable of driving digital transformation in order to adapt and accommodate these requirements and stay ahead of the competition.
The HVIT syllabus offers proven tools and best practices for facilitating this.

What are the prerequisites for ITIL HVIT?

To sit the ITIL HVIT exam, candidates must first pass the Foundation exam.

How can ITIL HVIT help my business?

ITIL HVIT can help businesses thrive even in high-velocity and competitive environments.

It offers tools and practices to help users accommodate new technology and other opportunities for digital transformation.

It also helps drive cultural change to make IT service management teams more dynamic and responsive.

Utilizing HVIT helps businesses enjoy the benefits of transformation far more rapidly.

It boosts enterprise agility, making it easier to take advantage of new opportunities while also reducing cost to market and cost to service.

As a result, practitioner organizations can provide quicker and better services with improved ROIs.

What is ITSM?

ITSM stands for ‘IT Service Management’. It involves using policies, procedures, and best practices to optimize IT services for clients and employees.

What is ITIL 4?

‘ITIL 4’ is the latest iteration of ITIL, the world’s leading framework for ITSM.

It offers a series of best practices to help IT-powered organizations design, develop, and continually improve their IT services.

What does ITIL stand for?

Previously, ITIL stood for the ‘Information Technology Infrastructure Library’.

The framework has evolved to the point where it is updated so often that it cannot be considered a static ‘library’.

Because of this, the name no longer stands for anything.

How much is ITIL certification worth?

According to Payscale, certified ITIL practitioners can earn between $51,000 and over $259,000 (or £18,000 and over £118,000), depending on their experience, role, and certification level.

Even sitting a Foundation course can have significant benefits for ITSM professionals.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services.

It establishes cultures of continuous improvement, ensuring that users can enjoy long-term benefits with IT services continually aligned with business goals and strategies.

It also offers proven practices for resource optimization and continuous improvement.

How can ITIL benefit businesses?

ITIL 4 is a modern framework that fully equips users to optimize their IT practices.

It creates cultures of continuous improvement, enabling organizations to deliver top-quality IT products and services whilst also continually reviewing their own processes.

The framework is also highly adaptable and can work alongside other popular approaches, such as DevOps.

Finally, the framework is set to continue evolving to accommodate developments in technology and best practices.

This makes ITIL future-proof for practitioner organizations.

What is ITIL v4?

‘ITIL v4’ is ITIL 4. Previous iterations of the framework were treated as ‘versions’, resulting in names like ‘v3’.

However, ITIL 4 does not follow the same format, as it will be updated on a regular basis.

What’s new with ITIL 4?

There were three major changes with the release of ITIL 4.

Firstly, it is more industry and community-driven, with practitioners helping to update the framework.

Next, it can be easily integrated with other popular frameworks, such as DevOps, Agile, and Lean. The new framework also has an updated certification path.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What other frameworks can complement ITIL?

ITIL 4 can be integrated with several other frameworks, including Agile, DevOps, and Lean. Some practitioners even use it alongside PRINCE2.

What you will learn

Understanding high-velocity organizations:

  • You’ll gain insights into the characteristics and principles of high-velocity organizations, including their ability to rapidly deliver valuable products and services to customers.

Digital transformation:

  • The course explores the importance of digital transformation and its impact on organizational strategy, operations, and customer experience.

Culture and collaboration:

  • You’ll learn about the cultural aspects of high-velocity IT organizations, including the importance of collaboration, experimentation, and continuous improvement.

Working practices:

  • The course covers modern working practices such as Agile, DevOps, and Lean, and how they contribute to the agility and effectiveness of high-velocity IT teams.

Digital product lifecycle:

  • You’ll understand the digital product lifecycle and how it differs from traditional IT service management approaches, including concepts such as value streams, design thinking, and user-centric design.

ITIL practices in a high-velocity environment:

  • The course explores how traditional ITIL practices can be adapted and integrated into high-velocity IT environments, including service management, change management, and incident management.

Automation and AI:

  • You’ll learn about the role of automation, artificial intelligence (AI), and machine learning in high-velocity IT operations, and how these technologies can drive efficiency and innovation.

Metrics and measurement:

  • The course covers key performance indicators (KPIs), metrics, and measurement techniques used to assess the performance and effectiveness of high-velocity IT operations.

Risk management:

  • You’ll understand the importance of risk management in high-velocity IT environments, including strategies for identifying, assessing, and mitigating risks associated with digital transformation and innovation.

Continuous improvement:

  • The course emphasizes the importance of continuous improvement in high-velocity IT organizations, including the use of feedback loops, retrospectives, and learning cycles to drive innovation and adaptability.

Overall, the ITIL® 4 Specialist: High Velocity IT (HVIT) course provides valuable insights and practical guidance for individuals and organizations seeking to thrive in today’s fast-paced and digitally-driven business landscape.

Benefits of this course

Enhanced understanding of high-velocity organizations:

  • Participants gain insights into the characteristics and principles of high-velocity organizations, enabling them to align their practices with industry best practices and emerging trends.

Improved agility and responsiveness:

  • By learning about modern working practices such as Agile, DevOps, and Lean, participants can enhance their agility and responsiveness to changing customer needs and market dynamics.

Optimized IT service delivery:

  • The course equips participants with the knowledge and skills to optimize IT service delivery processes, leveraging automation, AI, and other technologies to drive efficiency and effectiveness.

Increased innovation and creativity:

  • Participants learn how to foster a culture of innovation and creativity within their organizations, enabling them to explore new ideas, experiment with new technologies, and drive continuous improvement.

Better risk management:

  • The course provides strategies for identifying, assessing, and mitigating risks associated with digital transformation and high-velocity IT operations, helping organizations minimize disruptions and maximize opportunities.

Enhanced customer experience:

  • By focusing on value streams, design thinking, and user-centric design, participants learn how to deliver exceptional customer experiences that meet and exceed customer expectations.

Improved performance measurement:

  • Participants gain insights into key performance indicators (KPIs), metrics, and measurement techniques used to assess the performance and effectiveness of high-velocity IT operations, enabling them to track progress and make data-driven decisions.

Alignment with industry standards:

  • The course aligns with the latest ITIL® 4 framework, ensuring that participants are equipped with the knowledge and skills needed to meet industry standards and best practices.

Career advancement opportunities:

  • Completion of the ITIL® 4 Specialist: High Velocity IT (HVIT) course enhances participants’ professional credentials and opens up opportunities for career advancement in roles related to IT service management, digital transformation, and innovation.

Overall, the ITIL® 4 Specialist: High Velocity IT (HVIT) course provides participants with valuable insights, practical skills, and industry-recognized credentials to thrive in today’s fast-paced and digitally-driven business environment.


Benefits Obtained :