ITIL® 4 Strategic Leader (SL) Suite

About this course


Earn your ITIL 4 Strategic Leader qualification with the award-winning team at Good e-Learning! Starting with the ITIL 4 Foundation module, this suite takes students through the entire ITIL 4 Strategic Leader (SL) stream. Passing the exams covered in this suite will earn candidates the title of ‘ITIL Strategic Leader’.

By the end of this suite, you will have a comprehensive understanding of how to plan, implement, and evaluate the success of digital and IT strategies. Kickstart your training today!

Who is this course aimed at?
  • Newcomers who want to start their ITIL 4 training with a focus on strategic business elements
  • Anyone seeking to pass the ITIL 4 Foundation, ITIL 4 DPI, and ITIL 4 DITS certification exams as quickly and efficiently as possible
  • Experienced and prospective IT managers, as well as business managers who need a more solid understanding of how IT and digital strategies fit into long-term business goals
  • Organizations, departments, teams, or individuals planning to adopt the tools, philosophies, and best practices laid out in the ITIL 4 SL stream
  • Career IT service management (ITSM) professionals and business managers looking to improve their hireability
What will you learn by taking this course?
  • How ITIL practitioners boost the effectiveness, efficiency, and overall quality of product or service-producing IT pipelines
  • The tools, methodologies, purpose, and components of ITIL 4, such as the Service Value System (SVS) and ITIL Service Lifecycle
  • How the key concepts of ITSM create value for IT service and product providers along with their customers
  • The guiding principles of ITIL and how they can be used to adopt and adapt ITSM best practices
  • The individual activities in the SVS and how they interact
  • The contents and purpose of the 18 ITIL practices, as well as the seven essential practices
  • How to follow the ITIL 4 certification path to become an ITIL Master
  • How ITIL 4 can incorporate other methodologies frameworks, such as DevOps, Agile, and Lean
  • How to interface with Governance, Risk, and Compliance (GRC) and oversee organizational change
  • How to plan, review, and improve IT-powered products and services
  • How to ensure your IT organization is always ‘learning and improving’
  • Skills that enable ITIL practitioners to direct, plan, and improve organizational IT practices
  • How to leverage Agile and Lean best practices
  • How the world’s most successful organizations incorporate IT into their business strategies
  • How technology is causing disruption across multiple industries and sectors
  • How to design and implement digital and IT strategies that can be utilized in any industry or marketing conditions
  • Everything needed to pass the official ITIL 4 Foundation, ITIL 4 DPI, and ITIL 4 DITS certification exams
Why should you take this course?

  • Good e-Learning was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
  • The suite offers a comprehensive introduction to ITIL 4 and its strategy-focused intermediate modules
  • ITIL 4 is one of the world’s most popular frameworks for IT service management (ITSM)
  • ITIL 4 practitioners can establish atmospheres of continuous improvement within IT departments and teams
  • This course suite fully prepares students to sit and pass the ITIL 4 Foundation, ITIL 4 DPI, and ITIL DITS certification exams
  • The courses in the suite come with instructor-led videos, regular knowledge checks, a practice exam simulator, tutor support, and more
  • Good e-Learning courses are created with help from highly experienced subject matter experts
  • We offer each student a FREE exam voucher for each course
  • Each course in this suite is fully accredited by PeopleCert on behalf of AXELOS
  • For more information, visit our page – What’s new in ITIL 4?
Course Outline
ITIL® 4 Foundation

Formerly known as the ‘Information Technology Infrastructure Library’, ITIL 4 is a world-class framework for managing and optimizing IT services.

This course was designed not only to prepare you to pass the ITIL 4 Foundation exam on your first attempt, but also to give you a solid understanding of the purpose and benefits of the ITIL framework. Kickstart your path to becoming an ITIL Master today!

Find out more about this course!

ITIL® 4 Strategist: Direct, Plan & Improve (DPI)

With IT being such an integral part of modern business, the capacity for long-term planning and improvement is essential for successful organizations.

ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organizational change management and overseeing Governance, Risks & Compliance (GRC).

It is ideal for organizations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning. Kickstart your ITIL 4 training today!

Find out more about this course!

ITIL® 4 Leader: Digital & IT Strategy (DITS)

As crucial as IT is for success in the modern world of business, it’s rare to see an IT training course that emphasizes top-down management.

This is what ITIL DITS is all about: how to handle the high-level strategic and business-centric aspects of managing real-world IT.

ITIL DITS training can be extremely helpful in aligning business and IT, as well as helping IT managers pursue higher-level roles. Kickstart your ITIL 4: DITS training today!

Find out more about this course!


In order to achieve the complete ITIL 4 Strategic Leader qualification, you must pass the official examinations for ITIL 4 Foundation, ITIL 4 DPI, and ITIL 4 DITS. You can take the exams online (virtually) using a service provided by PeopleCert.

Once you complete each course in this suite, you will be ready to start preparing for the exams. To support you with this, each course contains two practice exams that will simulate the conditions of the real thing. This suite also comes with 3x FREE exam vouchers!

Before booking an exam, it will be a good idea to make sure that your device meets the technical requirements. Please visit the PeopleCert website for more information and guidance.

When you are ready to use each of your free exam vouchers, simply contact Exam voucher requests are typically processed within 2 working days but please allow up to 5. Students must request their exam voucher within the suite access period which starts from the date of purchase. For more information, please visit our Support & FAQs page.

ITIL 4 Foundation exam:

  • This is a multiple-choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 60 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 65%: you must get 26 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

ITIL 4 DPI exam:

  • This is a multiple choice ‘Objective Test Question’ (OTQ) exam consisting of 40 questions
  • There is a time limit of 90 minutes to complete the exam
  • The exam is closed book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 28 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 113 minutes

ITIL 4 DITS assessment

During the training, students will take case-study-based assignments. These assignments will be graded according to the assessment matrix.

  • Four assignments of 60 minutes each with a pass mark of 75%
  • The assignments are open-book

ITIL 4 DITS exam:

At the end of the training course, students are asked to complete a multiple-choice examination.

Candidates must pass the case study assessments in order to take the exam.

If a candidate fails the first assessment, they may be given an additional written assignment based on the same case study.

  • Online multiple-choice proctored exam with a duration of 60 minutes
  • The exam is closed-book, with only the provided materials being permitted for use
  • The pass mark for the exam is 70%: you must get 21 out of 30 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 75 minutes

What do you get?

  • Fully accredited
  • Exam voucher included
  • Free handbook included
  • Course duration: 50+ hours
  • Access period: 12 months
  • Tutor support
  • Quizzes & practice exams
  • Mobile compatible


What is ITIL Strategic Leader?

ITIL Strategic Leader (SL) is one of the branches of the ITIL 4 certification path. It features modules that recognize the value of ITIL for all digitally-enabled services, rather than just those associated with IT operations.

Upon passing the ITIL Strategist: Direct, Plan & Improve (DPI) and ITIL Leader: Digital & IT Strategy (DITS) examinations, a candidate will earn the designation of ITIL 4 Strategic Leader.

This will demonstrate their understanding of how IT impacts business strategy and vice versa.

If a candidate has already passed the ITIL DPI exam as part of the ‘ITIL Managing Professional (MP)’ stream, they will not need to take the exam a second time.

What does the ITIL certification path look like?

Students start with ‘ITIL Foundation’. Passing the Foundation exam then enables them to choose modules in the ‘ITIL Managing Professional’ or ‘ITIL Strategic Leader’ streams.

After passing all intermediate modules, students can then move on to the rank of ‘ITIL Master’.

How does ITIL work?

ITIL provides users with a set of best practices for creating optimized IT services.

It establishes cultures of continuous improvement, ensuring that users can enjoy long term benefits with IT services continually aligned with business goals and strategies.

It also aims for resource optimization and looks to continually improve essential processes.

What is AXELOS?

AXELOS is a joint venture company behind a variety of highly popular best practice frameworks, including ITIL 4, PRINCE2, MSP, and AgileSHIFT.

What is ITIL 4 DITS?

‘ITIL Leader: Digital & IT Strategy (DITS)’ is a module in the ‘ITIL 4 Strategic Leader (SL)’ stream.

It covers how to accommodate high-level business strategies and goals when managing and directing IT teams and departments.

The module offers insight into a number of tools and best practices that are extremely useful for senior IT service managers who must regularly answer to and address the needs of stakeholders.

What you will learn

ITIL® 4 Leader: Digital & IT Strategy (DITS):

  • Understanding the importance of digital transformation in modern organizations.
  • Developing strategic plans to align IT initiatives with business objectives.
  • Implementing governance frameworks to ensure effective decision-making and risk management.
  • Leading organizational change to support digital and IT strategies.
  • Developing a culture of innovation and continuous improvement within the organization.

ITIL® 4 Strategist: Direct, Plan & Improve (DPI):

  • Implementing effective governance frameworks to optimize IT service delivery.
  • Developing strategies for service improvement and value co-creation.
  • Managing organizational change and ensuring stakeholder engagement.
  • Implementing measurement and reporting mechanisms to track performance and drive continual improvement.
  • Aligning IT strategies with business goals and objectives.

Participants in the ITIL® 4 Strategic Leader Suite will gain the knowledge and skills necessary to lead strategic IT initiatives, drive organizational change, and ensure alignment between IT and business objectives. They will learn how to develop and implement digital and IT strategies, optimize IT service delivery, and foster a culture of innovation and continuous improvement within their organizations. Overall, the suite equips participants with the tools and techniques needed to navigate the complex challenges of modern IT leadership and drive long-term organizational success.

Benefits of this course

Enhanced Leadership Skills:

  • Participants develop advanced leadership skills tailored for the digital age, empowering them to lead strategic IT initiatives effectively.

Alignment with Business Objectives:

  • The suite provides insights into aligning IT strategies with overarching business objectives, ensuring that IT services contribute to organizational success.

Improved Decision-making:

  • Learners gain knowledge of governance frameworks and decision-making processes, enabling them to make informed strategic decisions that drive value for the organization.

Optimized Service Delivery:

  • By implementing strategies for service improvement and value co-creation, participants can enhance the quality and efficiency of IT service delivery, resulting in improved customer satisfaction.

Change Management Expertise:

  • The suite equips individuals with the skills to manage organizational change effectively, fostering a culture of innovation and continual improvement within the organization.

Measurement and Reporting:

  • Participants learn how to implement measurement and reporting mechanisms to track performance and identify areas for improvement, enabling data-driven decision-making.

Competitive Advantage:

  • Organizations that invest in strategic IT leadership capabilities gain a competitive edge by leveraging technology to drive innovation, agility, and business growth.

Professional Development:

  • Completion of the ITIL® 4 Strategic Leader Suite demonstrates a commitment to ongoing professional development and positions individuals as strategic leaders in the field of IT service management.

Overall, the ITIL® 4 Strategic Leader Suite empowers participants to lead organizational transformation, drive value creation, and achieve strategic objectives in today’s rapidly evolving digital landscape.


Benefits Obtained :